Senior Application Analyst

Attendance

Hybrid

Job number

23022

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

14-Nov-2024

Location: Toronto, Ontario

City

Toronto

Province/State

Ontario

Area of Interest: Information technology

Is Application delivery and support your area of expertise?
Are you experienced with application performance monitoring, technical problem solving, and owning resolution of client issues?
Do you understand DevOps and the importance of the feedback loop?

National Bank is pursuing the most important technological upgrade in its history. We are reviewing our systems and processes in order to simplify them and align them more with the needs of our clients. Come and work within a multidisciplinary team that manages and delivers Web & Mobile products in the investment field.

The Wealth Management Technology Partners team is responsible for providing innovative and secure solutions for Wealth Management. This includes delivering trading solutions and digital platforms for National Bank Independent Network (NBIN).

We are focused on building great solutions using new technology. Our business partners have built an industry-leading organization based on incredible operational processes and strong partnerships. Now we need a technology platform to take our business to the next level.

Hop on and join our amazing team and you will see how this is a dynamic environment that you want to work in, where we are building a digital platform.

Your job

Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
Leverage a deep understanding of how the systems work to isolate source of a bug or incident to a particular system or application
Monitor applications and their components across dimensions such as end-user experience, APIs, runtime code exceptions and performance. Recommend enhancements as needed
Responsible for ensuring maximum service availability and stability
Resolve escalated, complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
Provide after-hours and occasional weekend support for changes/releases, when required.

Prerequisites

Bachelor’s degree or University certificate/undergraduate with 3-5 years’ experience in an application support role
Deep knowledge and experience with Java, SQL, DataDog, Splunk
Strong track record with agile and DevOps delivery resulting in high velocity, high quality delivery
Previous experience in an application support team with a focus on monitoring and responding to application reliability, security, and performance KPIs
Experience working and understanding of LINUX, UNIX and automation by scripting (i.e. BASH, Python)
Experience with AWS and Kubernetes
You are self-starter who loves innovation and improvement, collaboration and sharing ideas.

Knowledge considered an asset

Prior experience in the Banking or Wealth Management industry.
Experience with building PowerBI and JIRA Dashboards
Experience with IBM OSS/ISM, CRM2, AS400, Croesus.

Languages:

English, French

Skills

Application Support Artificial Intelligence Bash Cybersecurity Initiative Java Kubernetes Learning Agility Linux Python Resiliency Splunk Software Teamwork Unix

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?