Senior Administration Agent

Attendance

Hybrid

Job number

31865

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

23-Mar-2026

Area(s) of interest: Administrative support and coordination

Location(s): Calgary, Edmonton

Positions are only available in Calgary and Edmonton.

A career as a Senior Administration Agent in the Real Estate Finance team at National Bank means acting as a loan administration specialist. It is through your ability to support your colleagues in change, your contribution to the evolution of our business practices, your influence, your leadership and your spirit of collaboration that you will have a positive impact on the organization. 

Your job: 

Prepare documents for system indexation; collect, compile, analyze and ensure the quality of data.
Oversee the administration of complex files, while providing advanced administrative support during professional activities 
Independently perform various administrative activities in accordance with established policies, standards and procedures 
Respond adequately to the requests of the partners and stakeholders involved in the files by offering a quality professional service 
Meet deadlines and ensure you meet quality standards 
Support colleagues in the resolution of non-standard cases requiring in-depth knowledge of the activities 
Identify operational issues, propose solutions and participate in the development of new procedures

Your team: 

Within the Commercial & Private Banking 1859 sector, you will be part of the Real Estate Finance - Sales Support team. Reporting to the manager administrative support. Our team stands out for its excellence in customer service, its spirit of collaboration, and its ability to adapt through various daily tasks. Working hours are on weekdays in hybrid mode. Our action-based learning training programs allow you to master your craft. Customized training content across multiple topics is available to encourage continuous learning and development. Access to colleagues with diverse expertise, experience, and profiles enriches your development in every way. 

Basic requirements: 

Three-year college diploma or academic equivalent, related to the industry, and four years of relevant experience 
Experience in customer service 
Good knowledge of commercial products and services 
Experience with commercial files is desirable 
Knowledge of LOAN IQ, CRM, LIS, MTG (PH), PBI and ICOP applications is an asset 
Autonomy, rigor, analytical mind and resourcefulness 
Verbal and written communication skills 
Strong priority management skills

Languages:

English

Skills

Communication Diversity & Inclusion Driving Results Emotional Intelligence Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Humility

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?