Senior Administrative Agent

Attendance

Hybrid

Job Number

21596

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

29-Sep-2023

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Administrative support and coordination

A career as a senior account agent for the Realestate Financing group of the National Bank's Commercial sector means working alongside senior account managers with the aim of ensuring the highest level of our business customer's satisfaction. The files handled are very diverse and involve complex financing structures allowing you to use your knowledge of commercial credit and exercise your leadership with your internal and external partners.

Your job

Ensure customer care through unparalleled customer support.
Carry out various banking operations, such as setting up and indexing complex financing (silent partnership files).
Support colleagues in resolving non-standard files requiring in-depth knowledge of various financial products, draw types and other products.
Carry out rigorous control of routine activities and ensure the prioritization of tasks.
Ensure monitoring of pricing, renewals and banking reports in compliance with deadlines.
Collect, compile, verify accuracy and index financial data.
Establish and maintain effective communications with the various stakeholders involved in the files (other financial institutions, lawyers).
Understand and promote the Bank's products in order to optimize customer satisfaction and loyalty.
Optimize and document operational procedures.

Your team 

Within the Commercial & Private Management sector, you are part of a large team of around twenty colleagues and you report to the manager administrative support . Our team stands out for its excellence in customer service, its spirit of collaboration and its ability to adapt through diverse daily tasks. Working hours are weekdays in hybrid mode.

Our training programs based on learning in action allow you to master your profession. Personalized training content on topics such as transactional and business financing administration is available to promote your continued learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Prerequisites

3-year college diploma (DEC) or equivalent related to the sector of activity with 4 years of experience
Good knowledge of business products and services
Experience with syndication files (an asset)
Strong ability to manage disagreements, share expertise and build strong relationships
Knowledge of commercial and legal credit
Knowledge of Loan IQ, CRM, TIP and ICOP applications an asset
Proficiency in Word and Excel software

Languages:

Language: English

Language: French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Accountability Client-focused Communication Detail-oriented Initiative Learning Agility Prioritization Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?