Technical Advisor

Attendance

On-Site

Job number

31614

Category

Professional

Status: Temporary 6 months

Type of Contract

Temporary

Number of months

6 months

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

10-Mar-2026

Area(s) of interest: Advisory services, Call centres

Location(s): Montreal

The ALLIANCE team in the CEC commercial sector is growing due to an increase in our activities in Western Canada and our business partners (Treasury, Creative Industries, GP1859, BRPC, CEC, etc.).

Alliance is a multidisciplinary team that handles complex cases with significant impact on our clients, our partners, and of course, the client experience in our sector. It’s a team with the desire and determination to help the client, to find solutions sometimes outside the usual scope of action.

Being part of the Alliance team means being comfortable with various changes — whether in the cases we handle or in the way we work. It also means having the ability to share best practices with colleagues and to find solutions tailored to the client’s needs in order to improve and strengthen the relationship between the client and the bank.

What does Alliance do?

• 2^nd level CRM support / handling complex BNE cases
• Management of client complaints
• Complex banking research
• Bookings for GP1859
• Processing of Paytrack / Nethris / Algo Pay files
• Processing of files from: Treasury, Creative Industries related to SBIE, TFC, Foreign Exchange
• Client contact via written communication and outbound calls
• Presentation and coaching of our platforms to potential new clients
• Presentations to CEC teams
• Coaching / employee feedback

Desired Profile

• Commercial Online banking expertise manditory
• Ability to manage multiple cases simultaneously
• Work in an “urgent” context and take charge of cases – productivity-focused mindset
• Adaptability to change
• Business relationship management with our partners
• Analytical, diplomatic
• Organized and autonomous
• Solution-oriented
• Capable of delivering presentations
• Ability to influence and guide our partners and clients
• Bilingualism: written and spoken is an asset

Position Info:

• Team schedule: Monday to Friday, 8:00 AM to 8:00 PM

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?