Job details

A career as an operational analyst in the great team of Investment Operations at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing these daily operational activities that you have a positive impact on the client, the Bank, and your team!

Your job :

• Ensure diligent handling of various requests from our clients and partners
• Analyse and interpret data to accurately carry out administrative requests
• Achieve productivity and quality objectives and master end-to-end processes
• Carry out the activities assigned to you and proactively support your colleagues
• Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values
• Identify ways to improve performance and the experience of our clients and employees
• Contribute to making the team's environment even more positive

Our large team is composed of teams in charge of the following activities in collaboration with our wealth management partners/business lines:

• Account openings and document management
• Account and asset transfers
• Account and securities administration
• Operational support to our partners
• Operation Distribution Investissement
• Mutual Funds Dealer Operations

Your team :

Within the sector, you will be part of a team of 20 to 40 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.

We favor a variety of continuous learning forms to enrich your development, including learning by doing, training content made available to you, and collaboration with colleagues of diverse expertise and profiles.

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to employee ideas. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

Prerequisites:

• 3-year college diploma (DEC) or equivalent
• Experience in customer service and/or administrative activities (ideally in a financial environment)
• Ease of use with Microsoft softwares
• Knowledge of banking systems, such as OSS-T80, Filenet, GDI, Accurate (an asset)
• Sense of initiative, diligence, autonomy
• Effective prioritization