Fraud Prevention & Detection Agent

Attendance

On-Site

Job number

22245

Category

Support

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

30-Aug-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Advisory services, Personal banking

A career as a senior fraud prevention and detection agent in one of our call centers is a job where you can have an impact on customer satisfaction. In this role, you use your customer service skills, your analytical mind and your ability to make decisions to manage fraud risks on a daily basis.

Your job:

- Thorough analysis of banking transactions to determine if there is fraud and take the necessary actions to minimize losses.

-Perform checks and analyses to ensure the accuracy of data and transactions.

-Adequately respond to customer requests by ensuring a preventive aspect of fraud.

-Provide support and advise staff in branches for cases of fraudulent transactions.

-Reassure customers and provide security instructions as well as carry out the reimbursement process.

-Apply the policies and procedures of the Financial Group, including compliance and various regulations.

Your team:

At the Customer Experience Center, you are part of a large, passionate team and you are in business relations with customers. You collaborate daily with your colleagues to minimize losses and fraud at the Bank. Your training is based on learning by doing, training and discussions with experts. We aim to offer you maximum flexibility in your work to promote your quality of life. This includes hybrid work in the office and remotely, work schedule arrangements to balance professional and personal life.

Prerequisites:

Completed high school diploma and 3.5 years of relevant experience or Completed college diploma and 1.5 years of relevant experience

Experience in customer service

Experience in transactional analysis of customer files

Experience in fraud detection, desirable Knowledge of Word and Excel software Excellent judgment

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Humility Initiative Learning Agility Resiliency Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?