Product Owner, Digital Banking

Attendance

Hybrid

Job number

23481

Category

Senior Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

26-Nov-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Project management and agile methodology

A career as a Product Owner, Digital Banking under the responsibility of the Digital Special Projects Program Manager at National Bank means being part of the organization's digital transformation and participating in the development of innovative and quality solutions.

You contribute to a unique initiative in the market by using your creativity to do things differently. You build and work with a small, elite team of carefully selected specialists, while working hand in hand with the various business lines and external partners.

Your job

Monitor and ensure the performance of the various solutions or features offered by our internal and external partners
Payment rails (Interac, Visa/Mastercard, TFE, ATMs, etc.)
Compliance and risk management
Clearing, settlement and accounting
Develop and interpret analyses, diagnostics, dashboards and KPIs to ensure rigorous monitoring of the performance of the various solutions
Make appropriate corrections and recommendations
Diagnose problematic situations, intervene in the resolution of complex problems and ensure that issues are taken care of
Participate in the construction and life cycle of the initiative's digital journeys by optimizing each step to provide innovative solutions
Develop and implement the operational processes of the end-to-end initiative with the support of business analysts
Evaluate end-to-end process performance and keep results within established thresholds
Identify opportunities for process improvement while considering a better customer experience
Represent the sector with NBC stakeholders and operational teams
Follow up on action plans related to internal audits, compliance and operational risk.

Your team

Within the Digital Special Projects sector, you will be part of an autonomous team of around fifty people and actively participate in the Bank's digital transformation. Our team stands out for its great complicity, its unparalleled spirit of mutual aid as well as its great dynamism and sense of innovation!

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisite

Field-related education and four to five years of relevant experience
Experience in the fintech industry
Experience in payment and card networks
Experience in asset management
Experience in developing and improving business processes
Transaction Lifecycle Knowledge
Knowledge of compliance; An asset

Work schedules may vary depending on operational needs. There may be calls for N3 support from time to time outside of standard business hours.

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Agile Methodologies Change Management Client-focused Communication Decision Making Emotional Intelligence Influence others Listening Mobilization Negotiation Organization Skills Problem Solving Risk Management Strategy Execution Team Alignment

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?