Product Owner

Attendance

Hybrid

Job number

31296

Category

Senior Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

05-Mar-2026

Area(s) of interest: Advisory services, Call centres, Project management and agile methodology, Operations

Location(s): Montreal

As part of the migration of our workforce management (WFM) solution from NICE IEX to Genesys Cloud, we are looking for someone to assume the role of Product Owner. This position will allow you to play a key role in the success of the project. You will work closely with WFM experts, IT teams and service providers, while being assisted by a Project Manager (PM).

Your role :

Assume the role of operational product owner for the WFM migration project to Genesys Cloud, coordinating needs, prioritising work and monitoring project execution
Making decisions related to the realisation and delivery of the product
Represent and integrate the sometimes divergent interests of different stakeholders (it, suppliers, etc.)
Overall define the solution to be delivered (vision and scope)
Clearly detail the requirements for the implementation team, including the acceptance criteria for each element
Ultimate responsibility for managing the Product Backlog
Accept deliverables and increments for the it solution to be deployed in production
Contribute to planning the various migration phases
Participate in testing activities
Monitor the progress of work, risks and issues, decisions and dependencies
Contribute to testing and validation activities, preparation for deployment and implementation

Your team :

You are part of a team of 17 colleagues in the Client Experience Centre sector. The team is responsible for the technological transformation of contact centres, with a focus on improving the client and employee experience. She works on structuring initiatives, from ideation to delivery. The team includes product owners, business analysts and specialised advisors, particularly in artificial intelligence, and works closely with it teams and external partners.

 Prerequisites:

Bachelor's degree in a related field and six years of relevant experience OR master's degree in a related field and four years of relevant experience  
Experience delivering solutions as a Product Owner (PO)
Ability to work in agile mode : Scrum, kanban, scaled Agile Framework (safe) and deliver without having all specifications
Excellent knowledge of the profession and the role of the solution in achieving business objectives or executing processes
Proficient in product definition and segmentation techniques
Understanding of the delivery cycle (orientation, selection, development, execution, finalisation) to refine the elements of the Notebook at the right time and at the right level of detail.
Excellent organisational skills, structure and discipline
Comfortable with documenting, following up on actions and coordinating multiple stakeholders
interested in WFM tools and technology solutions, without requiring in-depth technical expertise

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Agile Methodologies Budget Management Business Impact Analysis Change Management Communication Driving Results Emotional Intelligence Key Performance Indicators Negotiation Organization Skills Problem Solving Project Governance Project Planning Requirements Management Risk Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?