Chief Business Analyst

Attendance

Hybrid

Job number

30012

Category

Senior Professional

Status: Temporary 12 months

Type of Contract

Temporary

Number of months

12 months

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

22-Jan-2026

Area(s) of interest: Information technology

Location(s): Montreal

A career as a Chief Business Analyst in the Human Experience and Performance team at National Bank means acting as a liaison between business teams and delivery teams.

You work in agile mode and are a member of a squad that manages and delivers business and technology projects for various sectors.

This role allows you to have a positive impact on our organization thanks to your business analysis skills, which contributes to the implementation of new technologies.

Your job

Lead workshops with several stakeholders at various levels and expertise with leadership
Model current and target processes based on mapping practices in place at the Bank
Perform detailed, high-level impact analyses on all angles of the process and with the help of experts
Apply best practices to identify and draught business requirements (functional, non-functional, informational, transitional), understand their links and ensure their traceability
Define and identify user and user test scenarios including validations of automated processes and AI (artificial intelligence) models and support users with the operational transfer
Make proposals for the change management strategy to people who use the solution, taking into account the impact of automation on the user experience, processes, roles and competencies
Work closely with the business and it teams, particularly those that contribute to hyper-automating processes and implementing AI.

Your team

IT and Operations have more than 5600 experts who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

You are part of a large team of 10 colleagues in the Digital Acceleration Centre sector and will report to the Senior Manager. Our team stands out for its innovative, people-centric approach, where technology is used to enhance employee experience.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on the on-the-job learning, help you master your profession and develop new fields of expertise.

Prerequisites

University degree in a related field and several years of relevant experience
Business analysis skills in a technology-based ecosystem
Experience transforming end-to-end business processes, change management and continuous improvement
Knowledge of improving and mapping business processes: Modelling, BPMN, Lean approach
Experience with test scenarios and user support
Ability to think strategically, analytical, synthesis and communication skills
Knowledge of Agile methodology (Scrum, Kanban, safe) and Atlassian tools (JIRA, Confluence, etc.).

Please take note that this is a temporary contract for 12 months.

Languages:

French

Skills

Agile Methodologies Banking Business Impact Analysis Business Process Improvement Business Process Mapping Change Management Communication Functional Analysis Information Analysis Atlassian Jira Requirements Management Testing Digital literacy Influence others Meeting facilitation

Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?