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Senior Analyst Custody Services

Attendance
Hybrid
Job number
22806
Category
Intermediate Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
28-Oct-2024
Location: Montreal, Quebec
City
Montreal
Province/State
Quebec
Area of Interest: Financial markets and treasury

A career on the Operations Financial Markets, Custody Services team at National Bank means serving as a specialist in various processes related to settling securities transactions for National Bank Trust. This position allows you to have a positive impact on our organization, through your knowledge of institutional account management and skills in compiling, analyzing and interpreting varied data, while making recommendations.

Your role 

  • Process non-standard rejected transactions with a view to settling or paying them
  • Serve as a resource person for business line account managers, internal and external portfolio managers and other operational teams
  • Answer a variety of requests, mainly by email, but also by phone
  • Analyze several types of reconciliation and explain gaps and make recommendations to resolve issues
  • Have a thorough, end-to-end knowledge of various processes related to securities custody in order to provide high-quality support
  • Help to build the Operations Custody Services Centre of Excellence

Your team

This position reports to the Manager – Custody Services and you’ll be part of a broader team of 16 colleagues who value client satisfaction, performance, collaboration and innovation.

Our training programs use on-the-job learning to help you master your role. Personalized training content is available to foster ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

We offer the possibility of working in hybrid mode so you can better manage your work-life balance.

Prerequisites

  • A three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Knowledge of the financial market operational processes
  • Proficiency in Excel
  • Knowledge of Power BI
  • Solid issue communication skills

Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Client-focused Communication Continuous Improvement Customer Service Initiative Institutional Clients Institutional Investor Management Microsoft Excel Microsoft Power BI Prioritization Resiliency Results oriented Securities Lending Teamwork Time Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
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Flexibility
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Inclusive Environment

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