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Commercial Fraud Prevention and Detection Analyst

Attendance
On-Site
Job number
32067
Category
Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
30-Mar-2026
Area(s) of interest: Risk management
Location(s): Montreal
A career as a commercial fraud prevention and detection analyst in our team is your opportunity to safeguard clients' financial interests and protect the bank from emerging fraud threats. This role allows you to make a significant impact through your analytical expertise and decision-making skills.

Your Role:

  • Answer calls from clients, branches, account managers, and other partners, and address their concerns related to unusual transactions.
  • Analyze commercial banking fraud cases to reduce the impact of fraud.
  • Build trusting relationships with clients and partners.
  • Identify and report emerging fraud trends.
  • Advise colleagues on best practices to optimize processes and results.
  • Provide fraud prevention guidance to clients.
  • Participate in initiatives aimed at improving fraud detection tools and methods.

Your Team:
Within the Financial Crime sector, you will join a dynamic team of about 12 specialists, all driven by a commitment to innovate and collaborate. You will report to the team manager and work in an environment that values agility and continuous improvement.

The Call Center is open from 8:00 a.m. to 8:00 p.m., Monday to Friday, you must be available full-time (37.5 hours per week) during these operating hours. Your work schedule will vary and will be provided three weeks in advance. Please note that the operating hours may change in the future.

Your Training:
We provide hands-on training to help you excel in your role. You’ll have access to experienced colleagues and specialized learning tools that support continuous growth. Whether it’s career advancement, sector-specific expertise, or new opportunities, we prioritize internal mobility and professional development.

Requirements:

  • College diploma or equivalent academic qualification with at least two years of relevant experience.
  • Proven experience in customer service and advisory roles.
  • Background in fraud prevention/detection or experience within the banking sector.
  • Strong decision-making and client support capabilities.
  • Up-to-date knowledge of banking fraud trends.

Languages:

  • Proficiency in both English and French, written and spoken, is essential because you’ll regularly do business with clients across Canada.
Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Communication Emotional Intelligence Problem Solving Teamwork Accountability Client-focused Learning Agility Standards Compliance Listening
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

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