Chief Business Analyst, Product Team - IT Delivery - MONTREAL, Quebec, Canada - 30924 - NATIONAL BANK OF CANADA

Chief Business Analyst, Product Team - IT Delivery

Attendance

Hybrid

Job number

30924

Category

Senior Professional

Status: Permanent

State

Quebec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

24-Mar-2026

Area(s) of interest: Information technology, Capital Markets and treasury, Wealth management, Operations

Location(s): Montreal

A career as a Chief Business Analyst in the Product Team at National Bank means acting as a strategic liaison between the business teams and the IT delivery teams.

You evolve in agile mode and you are a key member of a squad responsible for the delivery of business and technological projects for different sectors. This role allows you to have a positive and structuring impact on the organization thanks to your in-depth expertise in business analysis, contributing directly to the implementation of new technologies and the optimization of processes.

As a senior resource, you influence the squad and stakeholders, take charge of complex issues, act as a reference in business analysis, demonstrate autonomy, anticipate risks, propose solutions and support the team. Through your leadership, you contribute to the quality, collaboration, and success of initiatives.

Your job

Strategically support and advise product owners, business line partners and IT teams in their decision-making and deliverables
Define the scope of processes to be optimized and proactively take charge of the planning, coordination and monitoring of activities related to deliverables
Assume a functional leadership role, taking on complex and high-profile mandates
Lead workshops involving multiple stakeholders at various hierarchical levels and expertise
Model current and target processes, based on the Bank's current mapping practices (BPMN, Lean approach)
Perform comprehensive, high-level and detailed impact analyses, considering all operational, technological and organizational angles, in collaboration with experts
Adopt best practices in business analysis to identify, draft and classify all requirements (business, stakeholders, solutions) as well as ensure their clarity and traceability via a dedicated matrix.
Define and document user test scenarios, support validation phases and support users during the operational transfer
Formulate structured recommendations for the change management strategy, taking into account human, organizational and operational impacts
Exercise senior professional judgment in the analysis, prioritization and recommendations issued
Contribute to the maturity of the team, the sharing of best practices and, if necessary, the support or coaching of less experienced analysts.

Your team

The IT and operations team is made up of more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

As part of the Investment Operations sector, you will join a multidisciplinary team recognized for its maturity, expertise, and strong understanding of cross functional challenges. You will report to Director.

We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values continuous development and internal mobility. Our personalised, learning-in-action training programmes enable you to master your role and develop new areas of expertise. You have access to, among other things, the Data Academy, language training, the Harvard Learning Center, coaching and mentoring programs.

Prerequisites

University degree related to the sector of activity and several years of relevant experience in business analysis
Demonstrated expertise in business analysis in a technology ecosystem
Significant experience in end-to-end business process transformation, change management and continuous improvement
Solid knowledge in business process improvement and mapping (modeling, BPMN, Lean approach)
Experience in defining test scenarios, user support and operational handover
Ability to think strategically, excellent analytical, synthesis and communication skills
Proven experience in stakeholder management and facilitation of complex workshops
Mastery of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (Jira, Confluence)
Banking or regulatory experience (asset).

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Banking Bilingual Communications Business Impact Analysis Business Process Improvement Business Process Mapping Change Management Critical Thinking Organization Skills Problem Solving Requirements Management Software Quality Assurance Detail-oriented Influence others Active listening Meeting facilitation

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?