Senior Analyst, Governance & Processes Support

Attendance

Hybrid

Job number

32076

Category

Senior Professional

Status: Permanent

State

Quebec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

09-Apr-2026

Area(s) of interest: Information technology, Capital Markets and treasury, Wealth management

Location(s): Montreal

A career as a Chief Analyst, Governance and Business Process Support on the Capital Markets IT team at National Bank means acting as an end-to-end strategic reference for the governance, control, and evolution of critical business processes.

Through your ability to structure governance, your experience in continuous process improvement, and your in-depth understanding of Capital Markets operating chains, you have a tangible impact on overall performance, sustainable stability, and the quality of business decision-making.

Your job

Ensure end-to-end governance of the business processes under your responsibility, including their dependencies, risks, and operational impacts.
Meet performance and stability objectives by monitoring, analyzing, and evolving SLAs and key indicators.
Conduct in-depth analyses of issues, incidents, and problems to identify root causes and levers for sustainable improvement.
Ensure the coherent integration of incident, problem, and change governance into business processes.
Influence decisions and priorities by challenging existing ways of working and mobilizing stakeholders around higher-performing practices.
Contribute to continuous improvement by clarifying roles and responsibilities and strengthening understanding of end-to-end impacts.

Your Team

Within the Capital Markets IT sector, you report to the Senior Director. The position ensures end-to-end governance of business processes by providing an integrated view of chains, their risks, and their performance indicators. It acts as a convergence point between business, operations, and IT teams, and helps evolve governance standards and continuous-improvement practices that deliver sustainable value.

We prioritize continuous learning, notably through learning in action and participation in structuring governance and continuous-improvement initiatives. The role enables you to develop deep expertise in Capital Markets business processes, while strengthening your influence-based leadership and your structuring role in the evolution of practices and organizational maturity.

Prerequisites

Bachelor’s degree in Computer Science, Information Technology, Administration, Finance, or a related field, or equivalent experience.
Significant experience in business process governance, value chains, continuous improvement, or complex operations, ideally in a Capital Markets context.
Experience monitoring operational and business performance using SLAs, indicators, and governance mechanisms.
Strong command of incident, production support, problem and issue management concepts, as well as root-cause analysis from a business-oriented and cross-functional perspective.
Demonstrated ability to influence, communicate, and collaborate with business and IT stakeholders in complex environments.

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Skills

Analytical Skills Application Support Artificial Intelligence Bilingual Communications Business Process Improvement Business Process Mapping Continuous Improvement Critical Thinking Teamwork Cybersecurity Influence others Initiative Learning Agility Rigor Self-Sufficiency

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?