Senior Manager Payments Experience and Products

Attendance

Hybrid

Job number

32806

Category

Manager

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

28-Apr-2026

Area(s) of interest: Advisory services, Commercial banking, Operations

Location(s): Montreal, Montreal, Toronto

Reporting to the Head of Payments, the Senior manager, Payments Experience and Products is responsible for the strategy, vision, financial performance, and customer experience of the Bank’s entire payments product portfolio.

The role is designed to position payments as a strategic growth lever, while ensuring rigorous risk management, operational excellence, and disciplined go-to-market execution, in close collaboration with internal and external partners.

Key Responsibilities

Strategy, Vision, and Performance

Define, implement, and maintain the overall payments product strategy, including vision, roadmap, and customer experience.
Own the business performance of the payments product portfolio, including P&L (revenues and costs), key performance indicators (KPIs), and financial monitoring.
Contribute to the prioritization of strategic initiatives and investments related to payments.

Product Development and Customer Experience

Lead the development and launch of new payment offerings and customer experiences, as well as the evolution of existing products.
Define the functional evolution of payment methods, taking into account the technological and regulatory ecosystem.
Leverage customer and sales force feedback to continuously refine products and strategy.

Analysis, Research, and Business Value

Conduct market, customer trend, and business needs analyses to identify growth opportunities.
Develop business cases and decision materials to support strategic recommendations.
Communicate and promote the payments value proposition to key stakeholders.

Go-to-Market and Cross-Functional Collaboration

Lead go-to-market strategies and collaborate on marketing and communications initiatives.
Support internal stakeholders (sales, pricing, risk management, bundled offering initiatives, training, etc.).
Act as the central point of contact for internal teams leveraging payments products.

Networks, Vendors, and Governance

Contribute to the management of payment networks and vendors.
Ensure that risks related to payments activities are identified, measured, controlled, and compliant with risk management and regulatory policies.
Represent the Bank on payments industry committees and organizations.
Participate in strategic and governance committees, as required.

Profile

Bachelor’s degree with 15 years of relevant experience, or a Master’s degree with 10 years of relevant experience.
In-depth expertise in payment networks, rules, and ecosystems.
Proven experience in launching and evolving payments products.
Strong knowledge of corporate payment solutions.
Demonstrated people management experience and strong cross-functional leadership.
Excellent command of financial levers and financial analysis.
Strong synthesis skills, strategic thinking, and ability to influence senior leadership.
Entrepreneurial mindset, results-oriented, with a strong focus on value creation.

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Critical Thinking Diversity & Inclusion Emotional Intelligence Innovation Management Risk Management Stress Management Business Alignment Data-Driven Decision-Making Decision Making Learning Agility Mobilization Partner Development Resiliency Strategic Vision Strategy Execution

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?