Senior Director Operational Risk and Third-Party Risk

Attendance

Hybrid

Job number

32352

Category

Manager

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

10-Apr-2026

Area(s) of interest: Risk management

Location(s): Montreal

A career as a Senior Director of the Operational Risk and Third-Party Risk Partners team (2A) at National Bank means you are responsible for leading and overseeing a team of partners who act as the primary point of contact for business sectors to ensure the consistent and effective application of operational risk and third-party risk management practices. This role requires you to mobilize a team and provide independent oversight while strengthening risk culture and accountability across first and second lines of defence.

Your role

Promote a balanced approach combining partnership, advisory support, and independent challenge.
Ensure that operational and third-party risk management frameworks, methodologies, and tools are understood, communicated, and applied consistently across business sectors.
Ensure partners effectively support and hold first-line teams accountable.
Identify issues requiring adjustments to existing frameworks and ensure timely communication to teams responsible for defining and deploying frameworks, methodologies, and tools (2B).
Oversee the deployment and application of the operational and third-party risk appetite framework and ensure follow-up on threshold and tolerance limit breaches.
Lead the objective review of the event and loss data collection process. Ensure the quality of root cause analyses, action plans, and timelines proposed by the first line, and conduct rigorous follow-up until full remediation.
Lead the objective review of risk and control assessments. Ensure the quality of action plans and timelines proposed by the first line, and rigorously monitor progress until closure.
Oversee the critical review of first-line reporting.
Ensure escalation processes are well understood and followed, and that objective reviews are conducted proportionately to the nature of the escalation.
Work closely with teams responsible for defining and deploying operational risk management methodologies and tools (2B) to monitor implementation and ongoing compliance with various frameworks.

Your team

Leading the Operational Risk and Third-Party Risk Partners team offers a strategic role with strong organizational visibility. It is an opportunity to directly influence the effectiveness of the operational risk management framework while working in a collaborative, dynamic environment focused on continuous improvement.

You report to the Senior Director, Operational and Third-Party Risk Management. Our team stands out for its expertise, its transversal view of operational risks across the organization, its collaboration with multiple expert stakeholders (business lines, support units, second line of defence, procurement, audit, etc.), its ability to act, and its creative mindset in developing innovative solutions.

Our training programs, based on learning through action, enable you to master your role. Customized training content on topics such as operational risk and third-party risk is available to support continuous learning. Access to colleagues with a wide range of expertise, experience, and diverse profiles further enriches your professional development from every perspective.

Requirements

University degree related to the field of activity and a minimum of 10 years of relevant experience.
Significant experience in operational risk and third-party risk management.
Demonstrated experience in people management.
Strong experience in organizational transformation contexts.
Ability to exercise independent, critical challenge while maintaining strong partnership relationships.
Demonstrated rigour, prioritization skills, influence, and leadership.
Ability to thrive in a regulated and evolving environment.

Languages:

French

Skills

Diversity & Inclusion Emotional Intelligence Operational Risk Risk Management Business Alignment Decision Making Influence others Learning Agility Mobilization Partner Development Resiliency Strategic Vision Managerial Courage

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?