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Sr Commercial Manager, Sales Support Team (British Columbia)

Attendance
On-Site
Job number
31328
Category
Manager
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
02-Mar-2026
Area(s) of interest: Advisory services, Commercial banking
Location(s): Vancouver

A career as a Senior Commercial Manager, Sales Support within the Commercial Management team at National Bank means being at the heart of delivering products and services to the commercial sector’s clientele. This role allows you to have a positive impact on our organization through your leadership, your sense of innovation, and your ability to bring teams together.

Your role :

  • Manage a team responsible for customer service and transactional processes for commercial banking services in the BC region.
  • Contribute to the development of a business plan for your sector, aligned with the bank’s objectives
  • Develop and implement strategies to improve customer experience, efficiency, and process productivity
  • Help your team excel by setting and monitoring performance objectives
  • Participate in improving operations by identifying and preventing or correcting issues
  • Stay up to date with the latest technologies and work processes to increase productivity and reduce costs
  • Engage and support your employees in progressing and developing their skills
  • Collaborate effectively with partners related to your service
  • Standardize work processes across the region
  • Ensure that administrative policies, procedures, and all head office communications are understood and followed
  • Assess and provide feedback to improve service quality and customer experience in the regions
  • Serve as a liaison between support staff and various sectors of the organization (operations, legal affairs, credit, etc.)
  • Encourage good business practices
  • Help coordinate regional events

Your team:

Reporting to the Senior Vice President & Co-Head, Western Canada, you will lead a team of leaders who oversee the Account Representatives across British Columbia. This position supports the growing needs of our commercial teams in the province.  

Basic requirement :

  • Bachelor’s degree related to the field plus 6 years of relevant experience, or Master’s degree related to the field plus 4 years of relevant experience
  • Experience in personnel management with demonstrated leadership capabilities
  • Strong communication skills and the ability to mobilize and engage teams
  • Experience in operations management and process optimization
  • Experience planning and organizing work based on volume, resources, and priorities
  • Experience managing operational performance (KPIs, timelines, quality) and collective performance (synergy and teamwork)

Languages:
English

Skills

Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
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Flexibility
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Wellbeing
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Inclusive Environment

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