Customer Service Agent Commercial Banking

Attendance

On-Site

Job number

22898

Category

Professional

Status: Permanent

City

EDMONTON

State

Alberta

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

04-Oct-2024

Location: Edmonton, Alberta

City

Edmonton

Province/State

Alberta

Area of Interest: Advisory services, Call centres

A full-time position as a Customer Service Agent for Commercial Banking clients gives you the opportunity to build relationships of trust with our business clients. You’ll have a positive impact on clients with your listening skills, ability to identify business opportunities and customer service experience.

Your compensation

The salary starts at $26.58/hour.

Your work

Answer phone calls from our business clients
Support clients with their banking transactions and their banking and credit needs and help them use our digital solutions
Analyze and understand business clients’ needs and advise them on the best solution and/or digital products
Follow the compliance and fraud prevention rules in effect

Our client contact centre is open Monday to Friday from 7:00 a.m. to 6:00 p.m., Mountain Standard Time (MST). Your work schedule will be variable, and you’ll be informed of the schedule three weeks in advance.

Your team

Our team in Edmonton is expanding to meet the growing needs of our business clients. You will be part of a new and growing team and will report to the Senior Manager of the call centre.

Your training

You’ll start with eight to nine weeks of on-site training in downtown Edmonton. Your schedule during the training program will be Monday to Friday, 8:30 a.m. to 4:30 p.m. (MST). You’ll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Internal prerequisites

Some post-secondary classes with relevant experience
Customer service experience
Ability to identify business opportunities
Fluency in English (spoken/written), as you will regularly work with our English-speaking clients from Western Canada

About the National Bank of Canada

We’re Canada's 6th largest bank and the leading one in Quebec. But above all, we’re a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally. We also offer a wide range of banking and insurance services as well as innovative investment and wealth management solutions.

Our strategy? Building long-term relationships with our clients, teams, shareholders, and our community. People first.

Languages:

English

Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Resiliency Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?