Analyst of the Retail loans settlement

Attendance

Hybrid

Job number

30915

Category

Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

11-Feb-2026

Area(s) of interest: Advisory services, Call centres

Location(s): Montreal, Montreal

As an Analyst of the Retail loans settlement (HVAR) management team at National Bank, you’ll act as a specialist supporting clients in financial difficulty.

With your file analysis skills, your active listening and capacity to take charge, through your influence and negotiations skills combined with your product knowledge, you’ll have a positive impact on minimizing our retail credit loss risks. 

Your role

Ensure the good management of a high value risk portfolio of clients in financial difficulties by performing complete analysis, application of diverse strategies and advanced collection techniques to define the proper solutions and regularize default accounts.
Listen to customer needs, resolve sometimes complex situations, and propose appropriate solutions to restore chronic default situations related to the account.
Ensure individual and collective accountability for results of its portfolio and the sector.
Participate in the optimization of activities and processes to win efficiency and reduce losses.
Identify credit risks, reputational risks and/or operational and compliance risks in accordance with established norms and regulatory requirements.

Your team

As part of the High-risk loan management sector, you’ll be on a team of 20 and you’ll report to the management unit- secured and unsecured retail loans director.

Our team stands out for its expertise in high-risk file management, by its quality to reduce losses linked retail loans entering recovery, through its diverse interactions with our clients and partners, by its high decisional autonomy and team collaboration.

The team follows a work schedule from Monday to Friday and has a hybrid environment to promote a great personal life-work balance.

Our sector encompasses all settlement and recovery teams for retail and commercial files. Therefore, it is possible to continue your evolution internally if interested. We offer a wide range of ongoing learning opportunities for your development, including hands-on learning and collaborating with colleagues who have varied expertise and profiles.

Prerequisites

Technical degree related to the sector of activity and 2 years of pertinent experience.
Bilingualism (spoken/ written) French and English
Experience in settlement and recovery, an asset
Great autonomy and rigor in the processing of files
Sense of organisation and good priority management
Relationship skills and capacity to work in a team.

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Client Education Communication Debt Collection Emotional Intelligence Information Analysis Negotiation Teamwork Client-focused Empathy Learning Agility Standards Compliance

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?