Senior Application Analyst

Attendance

Hybrid

Job number

25195

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

21-Mar-2025

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Information technology

A career as a Senior Application Analyst in the Financial Markets IT (NBCFI) team means taking on a key role in maintaining and evolving critical financial markets applications, thanks to your analytical mind, your rigor and your ability to quickly resolve incidents.

Joins the Financial Markets IT team and contributes to the stability and performance of systems supporting essential financial operations.

Your job

To ensure the support and optimization of financial market applications by guaranteeing their stability and performance.
Monitor operations in real-time and respond quickly to incidents to minimize impacts on user activities.
Analyze, diagnose, and resolve application incidents in collaboration with development, infrastructure, and external vendor teams.
Automate recurring tasks and propose continuous improvements to optimize application management.
Participate in the management of releases and ensure post-deployment follow-up to ensure a smooth transition.
Be a key point of contact for users by ensuring effective communication and rigorous follow-up of incidents and support requests.
Document the solutions implemented and contribute to the improvement of support processes.
Participate in a 24-hour support rotation with pager, in collaboration with other team members, to ensure continuity of operations.

Your team

IT and operations is more than 5500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the IT Financial Markets sector, you will report to the Director of Asset Management. Our team stands out for its expertise, delivery quality and collaboration.

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

Bachelor's degree in a related field and a minimum of five years of relevant experience in an application support role
Demonstrated ability to manage complex high-pressure incidents with a structured and proactive approach
Experience in relational databases, operating systems (Windows, Linux, Unix), monitoring, schedule management and file transfer (MFT, MQ, etc.)
Experience with ticketing systems such as ServiceNow and Jira
Knowledge of ITIL processes, including incident, change and request management (ITIL certification an asset)
Knowledge of at least one programming language (Java an asset), with an ability to analyze code for incident diagnosis
Experience in automating tasks and continuously improving support processes
Strong communication skills and ability to collaborate with multidisciplinary teams
Understanding of the financial markets industry and activities related to critical applications: data repository management, transaction consolidation, position reconciliation, and accounting adjustments
Knowledge of the AWS Cloud (an asset).

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Active collaboration Amazon Web Services Application Support Atlassian Jira Communication Cybersecurity Information Analysis Initiative ITIL Learning Agility Needs Analysis Problem Solving ServiceNow Systems Analysis Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?