Senior Application Analyst

Attendance

Hybrid

Job number

23129

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

06-Nov-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Information technology

A career as a Senior Application Analyst in the IT Enterprise Delivery team at National Bank involves acting as the lead for analyzing new requests and application support.

Your Job

Support a hybrid legacy and cloud application, which is SBIE/BNE (Internet Banking Solution for Enterprises / Digital Banking for Enterprises). Resolve support tickets, both functional and technical, opened by employees on behalf of clients.
Analyze logs and dashboards to understand the nature of an issue.
Take charge of, analyze, communicate, and coordinate the resolution of incidents, problems, and application change requests with the Bank's teams and external vendors.
Collaborate with multidisciplinary teams (business line, developers, analysts, solution architects, etc.) and be able to provide various analyses (functional, data, quality assurance).
Understand business needs, challenges, and processes, document requirements, and prepare recommendations to design or adapt systems that meet needs and facilitate decision-making.
Ensure good IT hygiene of the application portfolio under our sector's responsibility.
Participate in the evolution of business directions and the IT environment supporting them.
Create test scenarios and conduct functional and technical testing.

Your Team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

You are part of the IT Enterprise team. Our team stands out for its collaboration, agility, and commitment to continuous improvement. You report to the IT Asset Director.

We aim to offer you maximum flexibility to enhance your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning by doing, allow you to master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

Bachelor's degree or other relevant qualification in the field and several years of relevant experience.
Technical experience in analysis, technical support, or incident management.
Experience in stakeholder management, particularly in collaboration with vendors.
Basic knowledge of databases and programming (ability to read pseudocode).
Experience with AWS cloud services (EKS, EC2, Docker, Route53, VPC, Lambda, Terraform, etc.) is an asset.
Knowledge of collaborative work tools: Jira, Confluence, MS Office 365.
Knowledge of initiative and operations management methodologies: Agile (Scrum, Kanban), ITIL, DevOps, or others.
Understanding of the delivery lifecycle/incident and problem management lifecycle is desirable.
Knowledge of development and monitoring tools: ServiceNow, Datadog, Splunk, Power BI, EasyBI is an asset.

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Amazon Web Services Application Support Cloud Monitoring Critical Incident Management DevOps Initiative IT Incident Management Jira Learning Agility Office 365 Problem Solving Splunk Software Structured Query Language Systems Analysis Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?