International Payment Operations Analyst

Attendance

Hybrid

Job number

32117

Your role:

Act as a subject matter expert for transaction settlement activities within the international payments sector.
Develop a strong understanding of the end-to-end business process to become a go-to reference in this field.
Demonstrate autonomy, diligence, and proactivity in carrying out your responsibilities.
Use your empowerment to anticipate needs and resolve issues efficiently.
Analyze operational process gaps and take the necessary actions with partners and clients.
Collaborate with various sectors of the Bank to provide technical support to stakeholders in day-to-day operations.
Provide relevant information to support decision-making and make recommendations to improve work processes.

Your team:

This position reports to the Director of the Global Wire team, with whom you will collaborate daily as part of a dynamic team made up of several specialists. You will join a passionate and fast-growing group of 32 analysts and senior analysts.
The team is responsible for the efficiency of international payment operations, offering you the opportunity to learn and grow in an environment that values customer satisfaction, performance, collaboration, and innovation.

Work schedules include a combination of remote work and in-office days. We strongly encourage continuous learning through various approaches, including hands-on learning, available training, and collaboration with colleagues who bring diverse expertise.

Requirements:

College diploma or any other combination of education and experience deemed equivalent.
Ability to provide fast and efficient customer service.
Proficiency with Microsoft Office tools.
Strong ability to work under pressure, with versatility, attention to detail, and rigor.

* the candidate must be available based on operational needs, including during certain holidays.

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Capital Markets Data Entry Diversity & Inclusion Teamwork Empathy Initiative Learning Agility Resiliency

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?