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Customer Service Representative

Attendance
Hybrid
Job number
30369
Category
Support
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
14-Jan-2026
Area(s) of interest: Advisory services, Personal banking
Location(s): Edmonton

A career as a Customer Service Representative in the Optimum Mortgage team at National Bank means being the first point of contact for our clients and partners. This job allows you to make a real difference by using your communication skills, problem-solving abilities, and attention to detail to support our clients with professionalism and empathy.

Your role:

  • Deliver exceptional customer service by asking discovery questions and identifying client needs
  • Process mortgage-related administrative tasks such as payouts, renewals, and payments
  • Act as a one-touch solution for inquiries, or redirect them to the appropriate team
  • Manage a shared inbox and route emails according to procedures
  • Follow internal processes to help the team meet its goals
  • Communicate openly and ethically with clients and colleagues
  • Foster a respectful and inclusive environment

Your team:

You’ll be part of a dynamic and collaborative team that values flexibility, continuous learning, and internal mobility. We offer a hybrid work environment and adaptable schedules to support your well-being. You’ll report to a manager who encourages growth and development through personalized training, coaching, and mentorship.

Required qualifications:

  • Post-secondary education or equivalent experience
  • At least 1 year of customer service experience
  • At least 1 year of administrative experience (mortgage experience is an asset)
  • Proficiency in Microsoft Word and Excel
  • Strong communication and organizational skills
  • Ability to work in a fast-paced, high-volume environment
  • Detail-oriented and results-driven
  • Adaptable and collaborative mindset

Languages:
English

Skills

Brand Ambassadorship Customer Service Driving Results Microsoft Office Teamwork Client-focused Detail-oriented Digital literacy Empathy Learning Agility Oral Communication Telephone Skills
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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