Senior Customer Service Representative

Attendance

On-Site

Job number

29664

Status: Permanent

State

Quebec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

21-Nov-2025

$ 22.53

Salary: Starting at $ 22.53 per hour

Area(s) of interest: Advisory services, Call centres

Location(s): Quebec

As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.

You will use your active listening skills to provide our clients with a positive experience over the phone.

Your role

Take calls from clients
Promote our savings products and services (such as savings accounts, RRSPs or TFSAs)
Apply security measures by validating their identity
Promote our web applications and help our clients use them

The call centre is open Monday to Friday between 8:00 a.m. and 5:00 p.m. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.

Your team

Our team of 25 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Training and development

You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching.

Requirements

High school diploma
Customer service and advisory experience
Ability to promote a product and service
Ability to manage files rigorously
Team spirit and the ability to adapt to frequent changes

Languages:

French

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?