Job details

*** Please note that candidates can be located in Toronto in Montreal ***

As Director, Exchange Traded Fund (ETF) Services at National Bank Trust, you will participate in the sector's mission to offer primarily fiduciary services to individuals and specialized advice to affluent clients. For more than 90 years, National Bank Trust has been recognized in the industry as a fiduciary partner for generations of clients. We stand out for our competence and professionalism, marked by impartiality and diplomacy. With your enthusiasm and experience, you join our growing team.

Your job:

• Play a central and active role in the development and launch of our new ETF service model.
• Oversee, ensure the development and continuous improvement of the ETFs' end-to-end service model, in collaboration with technology infrastructure experts.
• Participate in the day-to-day operations of National Bank's ETF Services.
• Facilitate inter-organizational communication with multiple lines of business to accurately determine risk issues in real-time.
• Explain and challenge business issues, as appropriate.
• Ensure that all controls are performed diligently, completed and signed in a timely manner.
• Support ongoing customer service and provide guidance on best practices.
• Lead and oversee the management of vendor relationships and external partnerships and provide guidelines for execution; ensure that all agreements are complied with as required.

Your team:

Reporting to the Director, ETF Services, you support the Fund in its day-to-day operations and support the clients of NB Trust ETF Services. You will work in a collaborative and professional environment with most of the teams located in Montreal.

As part of your duties, you interact with the Bank's various partners and other external organizations across Canada. Being a National Bank Trust Services Manager also means working in an environment that allows for individual growth. It's having the opportunity to learn and grow as part of a team that values customer satisfaction, teamwork, and innovation. It will be thanks to your independence, your rigor, your proactivity and your complicity that you will stand out.

Prerequisite:

• Master's or bachelor's degree in business, finance, economics or a related field, between 7 and 10 years of experience relevant to the role.
• Experience in the asset management or servicing industry (ideally the back office or middle office)
• Experience in managing supplier relationships.
• In-depth knowledge of ETF servicing and is passionate about managing end-to-end processes.
• Industry accreditations are an asset
• In-depth knowledge and understanding of the financial services industry, including product solutions, the mutual fund industry and distribution channels, industry regulation, and regulatory environment.
• Demonstrated project management skills with strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong ability to multitask and prioritize.