Job details

A career as a Learning and Development Manager at National Bank Independent Network (NBIN) means leading and evolving a learning function in support of business priorities and client experience objectives. 

Through your strategic thinking, leadership capabilities, and experience with modern learning practices and technologies, you will help shape a scalable, client-centric approach to learning for employees and clients.

Your role

• Define and lead the Learning and Development strategy, transforming the function into a modern, scalable, and client-centric team that supports business priorities and growth objectives

• Conduct a comprehensive learning needs assessment across the business to identify gaps, opportunities, and areas for impact

• Oversee the design and delivery of learning programs that support new business initiatives and client engagement

• Ensure learning solutions are practical, measurable, and aligned to real business outcomes, including clear frameworks for evaluating effectiveness and return on investment

• Lead the evaluation, selection, and implementation of a Learning Management System (LMS), and identify opportunities to leverage technology to improve accessibility, efficiency, and the learner experience

• Lead the execution and evolution of the client and business feedback program to inform learning priorities, refine training programs, and support continuous improvement of the client experience

• Partner with stakeholders to understand evolving needs, embed feedback into key touchpoints, and act as a trusted advisor on development strategies and capability building

Your team

National Bank Independent Network (NBIN) is the leading provider of brokerage solutions for Introducing Brokers and Portfolio Managers across Canada. We are committed to fostering strong partnerships with our clients, enabling their success in the evolving wealth management industry.

Within the Learning and Development team, you will lead, coach, and develop a group of professionals responsible for delivering high-quality, impactful programs. You will provide clear direction and priorities, ensuring the team’s work is aligned with business objectives and client experience priorities.

You are responsible for advancing the learning function toward a modern, scalable, and client-focused model while fostering a culture of innovation, accountability, structure, and continuous improvement.

Prerequisites

• 7 to 10+ years of relevant Learning and Development experience with a bachelor’s degree in education or a related field

• Demonstrate significant experience developing and executing Learning and Development strategies in a corporate environment

• Demonstrate experience leading teams and driving change within a function

• Demonstrate success implementing learning technologies, including Learning Management Systems (LMS), and modern learning approaches in a corporate environment

• Possess strong analytical and problem-solving skills, demonstrate excellent communication and stakeholder management skills, including comfort working with senior leaders

Preference will be given to candidates based in Toronto; however, exceptional candidates based in Montreal will be considered.