Job details

*** Please note that candidates can be located in either Toronto or Montreal ***

As an Associate Account Manager at National Bank Trust Exchange-Traded Funds (ETF) Servicing, you will participate in the sector’s mission to principally offer trust services to individuals and provide specialized advice for affluent clients. For over 90 years, National Bank Trust has been recognized in the industry as a fiduciary partner to several generations of clients. We stand out for our savviness and professionalism, marked by impartiality and diplomacy.

Your job:

• Support ETF Director by providing a very high level of customer service and performing numerous administrative tasks to respond to individual client requests.
• Actively participate in business development by identifying business opportunities and supporting account managers in identifying and increasing client opportunity and growing profitability.
• Open accounts and review various transactions for clients.
• Provide superior customer service, in person, by telephone and by e-mail, for ETF clients.
• Work closely with the Director to provide support on a daily basis in the management of customer accounts and in any follow-up business opportunities.
• Perform various administrative tasks independently and resolve problematic situations with a goal for continuous improvement.
• Master business processes and industry practices.
• Establish and maintain effective communication with the various stakeholders involved.
• Identify the risks inherent to the activities related to Custody, Fund Administration and ETF Servicing.

Your team:

Reporting to the Director of ETF Servicing, you will support the Director in their daily activities and the clients belonging to NB Trust ETF Servicing.

In your role, you will have to interact with the Bank's various partners and other external organizations across Canada. Being an Associate Account Manager at the Trust also means working in an environment that allows for individual growth. It means having the opportunity to learn and develop within a team that values customer satisfaction, teamwork and innovation. It will be through your independence, rigour, proactivity, and complicity that you will stand out.

Prerequisites:

• Bachelor's degree in a related field and four years of relevant experience OR Master's degree in a related field and two years of relevant experience.
• Work experience and/or knowledge of Mutual Fund and ETF services a strong asset
• Experience with dealing with Fund Accounting activities (NAV calculation and reconciliation breaks)
• Experience with dealing with ETF Administration (Portfolio Composition File (PCF) and create/redeem orders)
• Experience with dealing with Custody for trade settlement and cash breaks 
• Experience in customer service and administrative support.
• Proficiency in Word and Excel and the ability to use collaboration tools (Viva Engage, Teams).
• Demonstrate a good sense of initiative and an appropriate level of independence.