Knowledge Design Senior Advisor

Attendance

Hybrid

Job number

31967

Category

Senior Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

27-Mar-2026

Area(s) of interest: Operations

Location(s): Edmonton, Montreal, Toronto, Vancouver

***Please note that two positions are to be filled and that the incumbent may be located in Montreal, Toronto, Edmonton or Vancouver depending on their place of residence.***

A career as a Senior Advisor in the Operations Investments (OI) Knowledge Academy team at National Bank means providing strategic support and tactical leadership as a advisory expert in operational knowledge, enablement, change support/ role readiness, and communications.

This role has a direct impact on how expertise, onboarding readiness, and operational knowledge are structured, governed, shared and continuously evolves across Investment Operations. The Senior Advisor plays a key role in assessing the current state of operational knowledge, identifying opportunities for improvement, and designing practical, scalable solutions that support performance, resilience, risk management and business continuity within a large and evolving operational environment.

Your role

Provide support for strategic plan and implementation for tactical advisory leadership in the development and execution of communication approaches across Investment Operations, supporting clarity, alignment, and operational readiness
Ensure sustainable and secure transfer of operational knowledge across OI, supporting clarity, alignment, operational readiness, and team autonomy
Partner with OI sectors to design, deploy, and maintain operational content that enables employees to effectively perform their roles and navigate day to day operational requirements
Lead and contribute to the design and evolution of onboarding frameworks, with the focus on knowledge transfer, ensuring new employees are integrated efficiently while minimizing operational risk and disruption
Conduct end to end assessments of operational knowledge and expertise needs, identifying current state gaps, opportunities, and sustainability risks across teams. (key individual dependencies)
Shape and evolve the OI Knowledge Academy, including role readiness materials, expertise pathways, and reference frameworks that support long term capability and continuity
Ensure knowledge repositories, documentation, and enablement tools are robust, accessible, well governed, and aligned with evolving processes, tools, and business priorities
Support operational teams through practical and tailored change management approaches, aligned to the pace, constraints, and realities of Investment Operations
Promote a mindset of continuous evolution and knowledge ownership, ensuring knowledge and expertise remain current as operational models, tools (AI), and roles evolve

Your team

Within the Cross functional Activities sector of Investment Operations, you are part of a team of two Senior Advisors and report to the Senior Director. The team’s mandate is to create value across all Investment Operations—an organization of approximately 650 employees—by strengthening operational readiness, knowledge sustainability, and expertise continuity.

We aim to offer you maximum flexibility in your work to enhance your quality of life. This includes a hybrid work environment (office and remote), flexible scheduling to support work life balance, and flexible time off during important moments.

The role offers strong hands-on exposure to operational realities and close collaboration with leaders, experts, and cross functional partners. You will work alongside colleagues with diverse expertise and experience, enabling you to design solutions that are both strategic and grounded in operational needs.

Prerequisites

Bachelor’s degree in human resources, communications, marketing, or another related field with a minimum of 5 years of relevant experience, or any other combination of education and experience deemed equivalent
Experience in communications and/or communication strategy development
Experience in operational knowledge enablement, onboarding support, or content development within a complex operational environment
Interest or experience with digital tools and/or AI applied to knowledge access, structuring, and sustainability
Strong written and verbal communication skills, including executive level presentation capabilities
Demonstrated ability to support organizations through change in large, production driven environments
Proven ability to influence, advise, and collaborate with management teams

Languages:

English, French

Skills

Artificial Intelligence Communication Content Development Knowledge Management Stakeholder Management Teamwork Digital literacy Influence others Initiative Learning Agility

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?