Job details

A career as a Senior Advisor, Employee Experience Design in the Employee Experience Connectors team at the National Bank means taking a user-centered leadership approach (EX/CX) for the initiative or project you will be contributing to, and defining and delivering the best design approach. It is through your critical thinking, analytical skills, knowledge, and experience in designing innovative solutions that you will have a positive impact on the employee experience.

Your role:

• Lead the design practice (tools, methodology) for the Employee Experience (EX) and Customer Experience (CX) teams within your initiatives.
• Deliver design processes for employee experience initiatives across the bank.
• Work autonomously in contributing to multi-disciplinary delivery teams (PO, PM, practice leads, Employee Analytics, experts, intervention, EX-CX designers, IT, etc.) according to initiative prioritization or required support.
• Determine the level of contribution needed (in terms of capacity and methodology), identify the conditions for success in its implementation, and carefully manage the team's backlog.
• Positively influence stakeholders by being the voice of the employee experience.
• Apply, deliver, and measure the EX approach within initiatives and business projects; use EE data (e.g., employee voice) to ensure that employees remain at the heart of decision-making while considering the ecosystem and business priorities.

Your team: 

As part of the Employee Experience Center sector, you will be joining a large team of 17 colleagues, reporting to the Senior Director, Employee Experience Center – Lead EX Employee Experience Evolution Plan. Our team stands out for our ability to influence the entire organization to place people at the center of its operations and decisions.

We emphasize continuous learning in various forms to enhance your development, including on-the-job learning, access to training content, and collaborative work with colleagues from diverse expertise and backgrounds.

Requirements:

• Bachelor's degree in a field related to human resources, design, marketing, IT, psychology, or any relevant work experience for the role, with a minimum of 3 to 5 years of experience.
• Relevant experience in experience design and initiatives that have placed user-centricity at the core of decisions and solutions.
• Strong analytical skills and comfort in analyzing various measures and data sources.
• Solution-oriented with a passion for transforming concepts and ideas into concrete solutions.
• Proficiency in both French and English (ability to lead workshops with employees in their preferred working language).