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Analyst

Attendance
Hybrid
Job number
24294
Category
Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
21-Jan-2025
Location: Montreal, Quebec
City
Montreal
Province/State
Quebec
Area of Interest: Operations
A career as a Credit Insurance Analyst in the Claims team at National Bank Insurance involves managing a varied portfolio of claims, including credit insurance and Credit Card Payment insurance claims. With your thoroughness, organizational skills, experience in claims and customer service, you positively impact the experience of clients going through difficult situations such as illness, bereavement, or job loss. You also participate with your colleagues in continuous improvement projects.

Your job:
  • Evaluate life, critical illness, and disability insurance claims processed by the claims sector in compliance with AVBN's standards, requirements, processes, and internal procedures, while conveying the Bank's values through a client-centered attitude;
  • Write personalized correspondence and make phone calls to clients, other insurers, and medical clinics;
  • Determine payable benefits and the requirements to allow the subsequent payment of other benefits by obtaining the necessary information to evaluate contractual clauses;
  • Participate in continuous improvement projects.
Your team:

Within the claims department, you are part of a team of eleven analyst colleagues and report to the Claims Manager. Our team stands out for its spirit of collaboration and its commitment to providing exceptional customer service quality.

Prerequisites:
  • Three-year CEGEP diploma;
  • Excellent writing, analysis, and synthesis skills;
  • Experience in insurance claims processing;
  • Knowledge of the health sector (desirable);
  • Knowledge of loan insurance, individual insurance, and Credit Card Payment Insurance products (desirable);
  • LOMA or ICA courses, an asset; 
Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Artificial Intelligence Cybersecurity Diversity & Inclusion Empathy Learning Agility Resiliency Teamwork
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
 
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
 
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  
 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? 
 
Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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