Job details

Identity Theft and Fraudulent Account Opening Analyst

As an Investigations Analyst within the Financial Crime Prevention, Detection, and Dispute team at National Bank, you will act as a leader within a team whose mandate is to analyze suspicious cases, prevent fraudulent account openings of credit products, identify impersonation, and become an overall specialist in identity theft.

You will communicate your expertise directly to clients and educate them, in an effort to minimize the risk of fraud on banking products and credit cards.

Through your leadership, professionalism, experience in fraud, and technical skills, you will have a positive impact on both employee and clients, as well reducing losses related to fraud.

Your Role

• Prevent and detect high-risk transactions across various channels for credit cards and banking products.
• Become specialized in fraud related to impersonation, identity theft, fraudulent account openings, and “First-Party abuse.”
• Gather, compile, and verify the accuracy of varied and complex data.
• Analyze and interpret the information to perform effective decision making.
• Serve internal and external partners via inbound and outbound calls, Jira, and email.
• Champion team transformation and optimization of mandates for the External Fraud teams.

Your Team

Within the Investigation team, part of the Financial Crime Prevention, Detection, and Dispute sector, you will work with 10–15 analysts and report to a director. Our team stands out for its leadership, agility, and collaboration. Our priorities are Risk management, client experience and Operational effectiveness; our efforts focused on reducing losses and ensuring satisfaction for both clients and employees.

You must be available Monday to Sunday between 7:00 a.m. and midnight, full-time, 37.5 hours per week. Please note that business hours may change in the future.

We encourage a variety of continuous learning formats to enrich your development, including learning by performing tasks, training content made available to you, and collaboration with colleagues from diverse expertise and backgrounds.

Prerequisites

• College diploma or equivalent academic credentials, plus 2 years of relevant experience in the field
• Expertise in fraud prevention and strong analytical skills
• In-depth knowledge of banking products (debit cards, credit cards, and bank accounts)
• Experience across multiple fraud disciplines and a solid understanding of the realities faced by different Financial Crime teams at Banque Nationale
• Excellent collaboration skills, problem-solving abilities, attention to detail, and effective priority management
• Ability to work in a constantly evolving environment and strong organizational skills

Preferred Competencies

• Willingness to learn and grow in a dynamic and stimulating work environment
• Attention to detail, curiosity, and energy
• Team player with a desire to have a positive influence
• Adaptability to change
• Decision-making ability