Fraud Dispute Analyst

Attendance

On-Site

Job number

32903

Category

Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

01-May-2026

Area(s) of interest: Risk management

Location(s): Montreal

Job Description:

As a Fraud Dispute Analyst, you will handle calls from clients wishing to dispute transactions on their accounts. Your primary mission will be to guide clients through the dispute process, playing a key role in fraud prevention and in protecting the financial interests of both our clients and the bank.

Compensation:

Starting salary is $26.50 per hour.

Your Role:

Answer calls from clients disputing transactions on their accounts
Support clients with concerns related to disputed transactions
Analyze suspicious transactions and provide detailed assistance throughout the dispute process
Build trust with clients, internal colleagues, and partners
Refer clients to specialized colleagues when needed

Your Team:

Within the Fraud Prevention and Detection sector, you’ll be part of a dynamic team of 22 colleagues and report to the director. Our team stands out for its curiosity and commitment to fulfilling our mission. We make a positive impact in people’s lives through the fraud and dispute process.

The call center operates Monday to Friday, 8:00 AM to 8:00 PM, and you must be available full-time (37.5 hours/week) during these hours. Your work schedule will vary and be provided three weeks in advance.

Training and Development:

Your onboarding includes approximately 4 weeks of daytime training, followed by 2 weeks of hands-on training supported by expert colleagues.

Our training is based on learning by doing, helping you master your role. You’ll benefit from access to colleagues with diverse expertise and backgrounds, enriching your development.

Career growth opportunities include advancement within your role, promotions, and mobility within the sector. We encourage internal mobility.

Requirements:

High school diploma
Experience in customer service or advisory roles
Ability to support clients and make decisions

Languages:

English and French
Reason for language requirement: To serve clients who regularly speak a language other than French.

Skills:

Agility, Learning Agility, Fraud Risk Analysis, Client Focus, Relationship Building, Communication, Diversity & Inclusion, Empathy, Proposal Generation, Digital Skills, Humility, Initiative, Emotional Intelligence, Results-Oriented, Resilience, Accountability, Attention to Detail, Teamwork.

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Communication Emotional Intelligence Problem Solving Teamwork Accountability Client-focused Learning Agility Standards Compliance Listening

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?