Business Services Representative Advisor

Attendance

On-Site

Job Number

21929

Category

Professional

Status: Permanent

City

Montréal

State

Québec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

08-Aug-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Advisory services, Call centres

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Your compensation

The salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.

Your role

Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
Offer a distinctive client experience
Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Possibilty of hybrid work (under certain conditions)***

Your team

You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Learning and development

Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.

Prerequisites

· College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor’s degree

· Customer service experience

· Ability to identify business opportunities

· Bilingualism spoken and written (English/French) is essential because you’ll regularly do business with clients across Canada

Skills

· Experience and knowledge of call centre environments

· Eagerness to develop your skills

· Show attention to detail and honour your commitments

· Team spirit and the ability to adapt to frequent changesYour advantages

As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones:

Reimbursement of your studies
Health and wellness program with many benefits
Assurance collective flexible
Pension plan
Share acquisition plan
Employee and Family Assistance Program
Preferential banking
Community Involvement Program
Telemedicine
Virtual Sleep Enhancement Clinic

These benefits are just a few of the many benefits available to you.

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

#CCSM

#sacE

Languages:

English, French

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Resiliency Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?