Chief Business Analyst, Trust sector

Attendance

Hybrid

Job number

31716

Category

Senior Professional

Status: Permanent

State

Quebec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

18-Mar-2026

Area(s) of interest: Information technology, Wealth management

Location(s): Montreal

As a Business Analyst at National Bank Trust, you’ll liaise with business teams and delivery teams.

You’ll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you’ll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization.

Your job

Support product owners, business line partners and IT teams in their decision-making and deliveries
Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables
Lead workshops with multiple stakeholders with varied levels and expertise
Model current and target processes based on the Bank’s existing mapping practices
Carry out high level and detailed impact analyses on all angles of processes, with the help of experts
Know and apply best practices to identify, articulate, classify, and write business requirements, stakeholder requirements, and solution requirements (functional, non-functional, informational, transitional), understand the links between them, and ensure their traceability (traceability matrix).
Define and identify user test scenarios and support users with operational transfer
Make proposals for change management strategies for users of the solution.

Your team

Within the National Bank Trust sector, you are part of a large team of 150 colleagues and report to the Senior Director, Business Solutions and Technology. Our team stands out for its flexibility and versatility. We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

University degree in a related field and several years of relevant experience
Business analysis skills in a tech-based ecosystem
Experience in the end-to-end transformation of business processes, change management and continuous improvement, regulatory initiatives
Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
Knowledge of the National Bank Wealth Management environment
Experience with testing scenarios and user support
Ability to think strategically, analytical, synthesis and communication skills
Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, etc.).

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Skills

Banking Bilingual Communications Business Impact Analysis Business Process Improvement Business Process Mapping Change Management Critical Thinking Information Analysis Organization Skills Requirements Management Detail-oriented Influence others Learning Agility Active listening Meeting facilitation

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?