Receptionist

Attendance

On-Site

Job Number

21569

Category

Support

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

19-Jun-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Administrative support and coordination

A career as an Receptionnist in the Financial Markets division at National Bank means acting as a resource person for our sector in improving the administrative functioning of the department, by working closely with your colleagues. You will be responsible for welcoming customers as well as your colleagues from the different teams and you will perform various administrative tasks. The person in this role is expected to provide excellent customer service, answer questions, and resolve issues. A customer-centric approach is essential.

Your role:

Welcoming customers and visitors (internal and external)
Answer phone calls and general questions
Process, redirect and follow up on requests for information received as needed
Assist with event planning and coordination
Perform various administrative and other related tasks
Support your dedicated teams during absences and vacations
Manage the coffee and beverage component

Your team:

Within Financial Markets, you are part of the Equity and FICC teams (Fixed Income Currencies and Commodities) and report to the Executive Assistant to the Executive Vice-President. Our teams stand out for their client/employee experience delivery, their expertise and their agility.

We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

Prerequisites:

Recognized experience in a receptionist position, or other relevant position
Customer service experience
Excellent command of French and English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and interpersonal skills
Good organizational skills and versatility

**Full-time position (in person 4 days and one day telecommuting)**

Languages:

Language: English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Accountability Client Relations Client-focused Communication Confidentiality Detail-oriented Diversity & Inclusion Empathy Initiative Learning Agility Organization Skills Process Improvement Resiliency Special Events Coordination Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?