Senior Manager Account Management

Attendance

Hybrid

Job number

25464

Category

Manager

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

18-Mar-2025

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Financial markets and treasury

A career as a Senior Manager of the Counterparty Documentation Center team within Financial Markets Operations (FMO) at National Bank involves mobilizing and maximizing the contribution of your employees while ensuring their development and evolution through personalized coaching; ensuring efficient and optimal delivery of our service offering; and continuously improving processes. Your experience in managing personnel, maintaining strong relationships with stakeholders, and knowledge of Financial Markets transactional systems as well as regulations affecting account opening will positively impact the transformation of our Financial Markets Operations sector.

Your role

Manage a team of 9 professionals
Oversee activities related to opening of accounts in various Financial Markets transactional systems
Build and maintain strong relationships with multiple stakeholders (Front Office, Compliance, IT, etc.) and ensure ongoing effective communication
Identify opportunities to simplify and improve processes related to daily activities
Play a key role in the development, implementation and evolution of controls and tools to achieve high quality standards and minimize operational risks
Act as a coach and guide the team members in reaching their full potential by identifying learning and development opportunities while strengthening versatility

Your team

As part of the FMO Counterparty Documentation Center team, you will be on a team of 40 colleagues, and you will report to the Senior Manager. Our team stands out for its commitment, its strong collaboration and complicity as well as its ability to work on several major initiatives at the same time.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites

· Bachelor’s degree related to the sector of activity and 8 years of relevant experience OR Master’s degree related to the sector and 6 years of relevant experience

· Experience in management of personnel

· Good knowledge of Financial Markets transactional systems and products

· Good knowledge of regulations impacting account opening, notably CRS/FATCA and trade reporting

· Experience in process improvement and automation

· Organizational capacity in managing daily activities and the impact of projects

· Demonstrated ability in change management

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Skills

Account Management Account Opening Change Management Client-focused Common Reporting Standards Critical Thinking Decision Making Emotional Intelligence Foreign Account Tax Compliance Act Regulation Managerial Courage Mobilization Personnel Management Regulations Stakeholder Relationship Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?