Directeur Opérations investissement

Attendance

Hybrid

Job number

23394

Category

Manager

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

20-Nov-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Operations

MDFO Manager – Operations Investments

Would you like to manage, coach and support a team of dedicated people in the Operations sector? Would you like to optimize operations and recommend new practices? Would you like to be part of change? Would you like to put your leadership skills and talent to use to influence decisions?

As a Mutual Funds Dealer Operations (MFDO) Manager, you'll be part of a dynamic team and work in a stimulating, bustling diversified environment. You'll direct a team of about 20 people whose mandate is to carry out the transactions on the investment products distributed by National Bank of Canada various business lines. You'll also maximize your employees' contribution while helping them progress and develop their skills through personalized coaching.

Interested in finding out more?

You'll be based in Toronto and report to the Associate Vice President, Operations Investment.

Your main responsibilities:

Take charge of the team's development: recruitment, integration, training and continuous improvement
Manage a team that will carry out non-automated financial and non-financial transactions related to all products on Fundserv as well as manual investment products (non-Fundserv) for all types of plans: registered and non-registered accounts (RRSPs, RRIFs/LIFs, TFSAs)

Create a climate conducive to helping employees/the team develop their full potential in a transformation context (digitization and automation)
Keep abreast of technological developments and new work processes that can help improve the team's productivity while reducing operating expenses

Ensure sound budget management and workforce planning in your sector Ensure your sector's overall performance (budget, work organization, capacity management)
Meet compliance and operating risk requirements
Work closely with different partners to implement joint strategies to deliver the client experience
Represent your sector on different internal and external committees and/or partner roundtables

You'll stand out through your leadership, your professional judgement, your tolerance of uncertainty, your ability to manage change and your collaboration.

Requirements:

Bachelor's degree in a related field and 5 years of relevant experience OR Master's degree in a related field and 3 years of relevant experience
Experience in personnel management and coaching, mandatory
Adaptability and tolerance of uncertainty
Sound knowledge of investment processes and registered plans (RRSPs, LIRAs, locked-in RRSPs, RRIFs/LIFs, RESPs, TFSAs, etc.)
Sound understanding of regulatory requirements (CIRO)
Experience in project delivery and change management, an asset
Strong interpersonal skills and proven ability to influence
Strong analytical and synthesis skills
Proficiency with management concepts (e.g. capacity management, productivity, continuous improvement)
Ability to mobilize and rally your team
Good priority management skills
Knowledge of Microsoft Office suite (Word, Excel and PowerPoint)
Bilingualism, both spoken and written (English and French), an asset

Languages:

English, French

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Skills

Client-focused Critical Thinking Decision Making Diversity & Inclusion Emotional Intelligence Learning Agility Managerial Courage Mobilization Partner Development Problem Solving Resiliency Risk Management Strategy Execution Stress Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?