Senior Deskside Analyst

Attendance

On-Site

Job number

32637

Category

Intermediate Professional

Status: Permanent

State

Alberta

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

27-Apr-2026

Area(s) of interest: Information technology

Location(s): Calgary

A career as a Senior Deskside Analyst requires a genuine passion for IT support and a desire to be the trusted point of contact for resolving all computer-related issues. As an IT support specialist, you derive real satisfaction from assisting users and providing them with effective solutions. Working in a dynamic, collaborative, fast-paced environment inspires you, and you are adept at adapting to meet the diverse needs of users.

You will join a specialised user environment management team that delivers advanced technical services and support to Capital Markets and Trading employees based in Calgary. You will foster the growth of these sectors in alignment with their business objectives by analysing and understanding their requirements.

Your Role

Be the on-site point of contact for all the IT-related issues encountered by on-site and remote users and provide advanced end-to-end technical support to quickly resolve all simple and complex computer and IT issues
Diagnose problem situations, take action and help resolve complex problems by implementing solutions and mitigation/contingency plans.
Coordinate and work with other IT teams to resolve issues quickly and help rollout new technologies.
Follow up with users and business partners to confirm that their needs have been met and show them how to optimize solutions, processes/procedures.
Record all interactions and incidents in our ITSM ticketing system (ServiceNow); enter a description, details of each intervention and the solution adopted.
Help users work more efficiently with collaboration tools, including Office 365 (Yammer, SharePoint, Teams, etc.) to maximize efficiency and productivity. Be proactive by innovating and suggesting ways to better use new technologies.
Assess the potential impacts of rolling out new technologies and take part in various complex analyses to assess and identify potential issues with the Capital Markets/Trading ecosystem
Make recommendations to optimize system efficiency and resolve major/minor issues
Ensure the integrity of computerized data and system stability and participate in IT project analysis and other project activities
Participate in application testing when there is a scheduled change to our environment to ensure no down time for our users
Help, create and maintain documentation and procedures for all systems, including IT policies & standards, and ensure compliance
Configure/set up workstations and modify existing applications to meet users' needs
Be the on-site resource to assist the various Infrastructure groups for any changes or implementations Telecom routers, switches, firewalls and servers)

Your team

The IT and Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

Bachelor’s or another degree with 4 years of end user support experience at level 2
Excellent leadership qualities and ability to prioritize work based on urgency
Ability to work and learn in a dynamic and fast-paced environment
Excellent communication skills and the ability to explain concepts in plain language and interpret gray areas
Ability to solve a variety of technical problems where information may be difficult to obtain or is obtained from multiple sources and adapt general parameters according to the context.
Experience with setting up, supporting and maintaining a wide range of hardware (desktops, laptops, printers, and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software and trading applications), an asset
Excellent knowledge of Microsoft Windows 11, of Office 365 collaboration tools
Have a good understanding of local and wide area networking protocols
Knowledge/experience with Fiserv financial technologies, an asset
Knowledge of Excel macros/VBA and third-party trading add-ins are a strong asset
IT support experience for trading, Capital Markets or VIP users, an asset
Experience with Citrix, VMware, Cisco Phone System, and IPC, an asset
Knowledge or experience with Identity Access Management (IAM), an asset
French is an asset
Nice to have :

Good knowledge of Active Directory, Azure AD, Exchange, MS Endpoint Manager (Intune)
Experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.)

Languages:

English, French

Skills

Application Support Emergency Management Organization Skills Problem Solving Teamwork Cybersecurity Initiative Learning Agility Customer Technical Support Desktop Support

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?