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Senior Customer Service Representative

Attendance
On-Site
Job number
23047
Category
Support
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
17-Oct-2024
Location: Hollywood, Florida
City
Hollywood
Province/State
Florida
Area of Interest: Advisory services, Personal banking

NATBANK is hiring! Join our organization

Natbank, a wholly-owned subsidiary of National Bank of Canada that has been operating in Florida for more than 30 years! 4 Branches in Florida. Hollywood, Pompano Beach, Boynton Beach and Naples.

In this role as a bilingual Customer Relationship Officer (French & English) you will be based in Hollywood Florida.  

   

YOUR MAIN CHALLENGES:

  • Ensure customer satisfaction and preserve the Bank’s Professional image by providing a personalized and efficient service.
  • Promote the different products and the bank’s services to enhance customer loyalty.
  • Have the responsibility of greeting and facilitating communication with customers.
 

RESPONSIBILITIES AND MAIN ACTIVITIES:

  • Establish a personal relationship with customers.
  • Support various transactional activities
  • Identify customer needs and direct to appropriate representative
  • Promote and guide customers in choosing current solutions and services that meet their needs.
  • Inform and explain to clients and stakeholders the policies and characteristics 
  • Respond effectively to the calls and demands of customers.
  • Perform routine nature of research to adequately respond to customer questions. 
  • Refer clients to appropriate stakeholders and monitor the delivered files.
  • Resolve situations or problems to the satisfaction of the customers, as best possible.
  • Demonstrate proactivity in working environment and provide suggestion/solutions for improvement.
  • Ensure compliance with established policies, standards, and procedures.
  • Perform other ad hoc duties as requested by the Branch Manager.
   
Languages:
English, French

Skills

Accountability Brand Ambassadorship Business Development Client-focused Detail-oriented Digital literacy Driving Results Emotional Intelligence Empathy Humility Learning Agility Oral Communication Teamwork
Your benefits


In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.


We're putting people first


We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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