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Branch Administrative and operational assistant

Attendance
On-Site
Job Number
18149
Category
Support
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
08-Sep-2023
Location: Waterloo, Ontario
City
Waterloo
Province/State
Ontario
Area of Interest: Wealth management

A career as an administrative and operational assistant at National Bank Financial, your ability to work in synergy with clients and colleagues will be a key asset. In this role, you’ll ensure that the branch runs smoothly by efficiently managing administrative tasks, operational activities and any other special projects to be coordinated within the team.

Your job: 

  • Act as a contact person in resolving operational, relational and IT issues for all branch staff
  • Perform a variety of day-to-day administrative tasks (e.g., managing mail, filing, ordering supplies)
  • Closely monitor budgets related to the branch’s operating activities and promote good business practices
  • Ensure that the branch’s administrative procedures and policies are followed
  • Keep client files up to date
  • Take phone calls, welcome clients and direct them to the appropriate employee
  • Organize, coordinate and manage meetings with clients and partners
  • Make sure that the premises and a quality work environment are maintained

Your team: 

National Bank Financial – Wealth Management is the fifth largest investment dealer in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

  • College diploma in administrative technology or office technology and 3 years of experience in the brokerage industry (sales or operations)
  • Completion of the Conduct and Practices Handbook Course and the Canadian Securities Course, an asset
  • Organizational and priority management skills
  • Very good knowledge of Word, Excel and Outlook
  • Ability to adapt to change and work under pressure

Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Resiliency Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
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Inclusive Environment

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