Customer Service jobs for Indigenous people

Attendance

On-Site

Job number

19488

Status: Permanent

State

Québec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

30-Jan-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Advisory services, Call centres

As part of initiatives to promote inclusion and equity, we strongly encourage people who identify as Indigenous to apply to work at National Bank. This job listing is reserved for people who identify themselves as such.

“Indigenous People" is a collective name for the original peoples of North America and their descendants. This includes First Nations, Métis, and Inuit.

Working in customer service at one of National Bank’s call centres, you’ll support clients with their financial needs and help them use our electronic solutions. Come and thrive in a fast-paced and stimulating environment, in a full-time career that offers you numerous benefits.

If you have any questions, feel free to contact our Recruitment colleagues Christina Chan (christinab.chan@bnc.ca) and/or Simon Beaulieu (simonx.beaulieu@bnc.ca).

If you wish to apply, you can do so via this online job posting and we will contact you via email.

Your compensation

The salary is between $21.50 and $23.50/hour depending on the position. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role 

We offer numerous job opportunities at our Client Contact Centres located in downtown Montreal and in Sherbrooke. Depending on your skills, availability, and interests, our recruitment team will guide you towards the best job option for you.

When you join our team, your main responsibilities will be to:

Take calls from clients
Assess their banking and financial needs
Guide them towards the most suitable solution

Your schedule

Your work schedule is variable, and you’ll receive your schedule three weeks in advance. You must be available to work during the daytime, evenings, and weekends.

Your team

You will collaborate with colleagues who value passionate people and bold ideas. You’ll be part of a team that helps clients achieve their goals and you can always count on your colleagues to share their knowledge with you.

Training and development

Several options will be available to you: advance in your role, evolve in your sector, and more! You’ll have many choices because we encourage internal professional development. You will start with your cohort among our teams in March 2024 with an in-person training program lasting 3 to 4 months. Your on-the-job training will focus on how to help clients over the phone, and you'll be supported by a trainer.

Prerequisites

High school diploma or equivalent
Customer service experience
Ability to establish strong relationships with clients

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

A/R Collections Accountability Active listening Agility Client-focused Communication Diversity & Inclusion Emotional Intelligence Empathy Initiative Multitasking Negotiation Resiliency Results oriented Standards Compliance

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?