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Product Manager

Attendance
Hybrid
Job Number
21774
Category
Senior Professional
Status: Permanent
Type of Contract
Permanent
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
10-Jul-2024
Location: Montreal, Quebec
City
Montreal
Province/State
Quebec
Area of Interest: Marketing

A career as a Card Product Manager – Life Cycle Lead in the Card and Payment Solutions team at National Bank means acting as a portfolio management specialist. It is through your portfolio management skills, your experience in managing stakeholders and your knowledge of analytics, product and processes that you have a positive impact on both client engagement and the Bank's performance.  

Your job:

  • Assume the lead in developing and executing the product strategy for credit card lifecycle, from Onboarding to Attrition (with an emphasis on early lifecycle)
  • Actively contribute to the success of the transformation of the back end system as it relates to lifecycle (adaptation of strategies, implementation of new strategies, and update of any related collateral such as templates)
  • Responsible for the performance of the portfolio in the life cycle
  • Master profitability and targeting drivers, identify opportunities for profitable portfolio growth, drive customer engagement
  • Ensure the continuous monitoring and growth of customer experience resulting in improved NPS
  • Assess the Bank's competitive position in terms of customer engagement and lifecycle activities, forecast the rate of revenue growth, and recommend strategies to accelerate profitable portfolio growth
  • Work closely with stakeholders to ensure alignment with risk, analytical, marketing and business strategies

Your team

Within the Card & Payment Solutions sector, you are part of a team of 3 colleagues and report to the Senior Manager, Credit Cards & Loyalty Lifecycle. Our team stands out for it's ability to work efficiently and effectively with it's many stakeholders, develop strategies and effectively execute them, and remain vigilant in it's dedication to process, product and data.

This team is part of a sector in full transformation and we need your help bringing this new vision to life; delivering best in class experiences for the client. The chosen candidate will thrive in this position as it delivers multiple opportunities for learning and growth as we transform our ecosystem and establish new products, experiences and processes. The team is responsible for managing a portfolio of credit cards for personal and commercial customers, as well as delivering a loyalty program.

Requirements:  

  • Industry-related bachelor's degree and seven to ten years of relevant experience OR Industry-related master's degree and seven years of relevant experience 
  • Demonstrated experience in product management
  • Experience managing multiple stakeholders at the same time
  • Demonstrate an understanding of business marketing strategies supporting customer engagement and retention
  • Work in a team and influence others
  • Experience with loyalty programs, analytics and process management; An asset
 
Languages:

  • Language: French

  • Language: English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Communication Diversity & Inclusion Empathy Initiative Learning Agility Resiliency Teamwork

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

See more

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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