Site Reliability Engineer

Attendance

Hybrid

Job number

22377

Category

Senior Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

22-Oct-2024

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Information technology

As a Specialist in site reliability engineering on the National Bank Data Protection team, you will ensure the operational reliability of data protection assets. With your experience and knowledge in the operational management of high-availability assets (HA), you will have a positive impact on the Bank's stability and reputation with its internal and external users.

Your role:

Oversee the operation, maintenance, and ongoing development of data protection assets for the entirety of their life cycle
Manage operational requests
Put in place the processes needed to meet the Bank's operational demands
Work with the PO to ensure operational tasks are sent to the development teams
Manage IT operations
Manage 24/7-support teams
Organize fire drills for support teams
Manage incidents and organize incident postmortems
Manage recovery exercises (DR)
Manage vulnerabilities
Act as a model for operational excellence
Act as a technical authority on monitoring practices
Create the operational excellence roadmap and keep it updated
Centralize monitoring practices
Guide the System team to achieve its operational excellence objectives
Apply SRE theory and practices
Implement service level objectives (SLOs) on assets
Work with the teams to follow up on SLOs
Implement error budgets & budget overage policies
Understand and contribute to architecture design to enable efficient operation and high availability of the technology solutions deployed
Identify and implement tools and automations to optimize the operation of data protection services and assets
Measure data protection assets and address issues that prevent performance objectives from being met

Your team:

Working in the Information Security Delivery - Data Protection sector, you will join a team of 30+ colleagues and report to the Data Protection Asset Portfolio Manager. Our team stands out for its delivery quality, expertise, and the stability of its assets in data protection production.
We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses, and collaborating with colleagues who have varied profiles and expertise.

Prerequisites:

Bachelor’s degree and 5 to 7 years of experience
You have concrete experience in the operational management of high-availability assets
You have already implemented SLOs on various assets
You know the procedures involved in security ceremonies
You understand continuous integration and deployment (CI/CD) and Agile teamwork
You embrace the DevSecOps culture
Knowledge of one or more of the following is an asset:
AWS/Azure cloud services
Kubernetes, GitHub Actions, Ansible, Terraform, Jenkins
HashiCorp Vault
PKIs (Microsoft ADCS, AWS PCA)
JAMF, Entrust/GlobalSign
HSMs (Utimaco, Atalla, NCipher, Payshield)
Netskope, QoHash

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Amazon Web Services Analytics API Development Application Security Cloud Monitoring Containerization Creativity Decision Making DevOps Digital literacy Diversity & Inclusion Influence others Information Technology Resilience Initiative Learning Agility

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?