Job details

A career as an advisor in the Client Engagement team at National Bank means helping to deliver a new omnichannel customer engagement experience and deploying the personalized marketing technology components required to meet business priorities.

This position is a temporary term for a period of 12 months.

Your job

• Actively collaborate in the implementation, evolution and exploitation of business requirements to support a consistent omnichannel customer experience
• Be responsible for the realization and delivery of communications and the continuous optimization of customer journeys according to the results obtained, according to the strategy implemented by the Senior Relationship Advisor
• Ensure that we offer the best customer experience at all times, while working with various stakeholders
• Playing an influential role in several business sectors and projects (customer engagement, data, IT, etc.), your mission will be to deliver an optimal and timely experience according to the senior advisor's development strategy and business priorities
• In collaboration with the Customer Experience, Data and Customer Strategy teams, understand and leverage data and channels to confirm the business opportunity and define the approach to be taken
• Create the points of contact to be set up according to business needs and priorities and carry out communications from the various points of contact in the customer journey, according to the appropriate channels identified
• Orchestrate all activities and deliverables with the various internal and external partners
• Maintain constant and proactive communication with our partners in order to fully understand the reality on the ground and the impacts to quickly adjust strategies and pathways, if required.
• Define tests and analyze performance results to optimize journeys and validate the impact on customer engagement
• Socialize results, recommendations, highlights, risks and issues, and their impacts

Your team

Within the Customer Engagement department, you are part of a large team of 7 colleagues and report to the Director. 

Our apprenticeship-in-action training programs allow you to master your craft. Personalized training content on divers topics are available to support your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Special conditions: Successful candidates will be required to take a written French test.

Prerequisite: 

• Bachelor's or Master's degree in a marketing or related discipline and two (2) to four (4) years of experience in a similar position in a large organization
• Have a strong background in relationship marketing, personalized and digital marketing
• Have a solid understanding of banking data, products and processes, project management and marketing campaigns
• Materialize a business objective in a customer-centric journey that is measurable and quantifiable
• Excellent analytical and problem-solving skills to support delivery teams in their risks and challenges
• Demonstrate a strong work ethic: autonomy, proactivity, organization and rigor
• Ability to identify and continuously improve your ways of doing things
• Proficiency in Atlassian, Excel, Adobe Analytics (dashboard) and Salesforce Marketing cloud project management tools