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Senior analyst improvement of technological tools

Job Number
Intermediate Professional
Status: Permanent
Type of Contract
Schedule: Full-Time 
Full Time / Part Time?
Posting date
Location: Montreal, Quebec
Area of Interest: Information technology
A career on the taxation activities team is an opportunity for you to grow as part of a group that brings people together and plays a key role in decisions offering a cross-sector vision in collaboration with various partners.
It means working on an inclusive, motivated team that’s always ready to debate issues and promote change, creativity and innovation.

Your role
  • Identify automation opportunities that ensure process optimization and boost the efficiency of operations
  • Develop office automation solutions to simplify existing processes and improve data quality
  • Design and improve work tools aimed at simplifying and standardizing operational tasks
  • Contribute to reviewing existing processes by proposing new ways of operating and alternatives to outdated technologies
  • Implement quality control processes to manage risks while complying with business rules and meeting compliance requirements
  • Work directly with IT teams on integrating solutions and adapting them to regulatory changes and/or changes resulting from ideas for improvements involving operational platforms for tax slips
  • Help implement, manage and maintain collaborative tools for the tax slip environment
  • Help transform and advance IT and operational practices and encourage their adoption
  • Contribute to advancing a culture of simplification and enhancing the digital skills of team members
  • Collect and analyze data and statistics to produce reports with periodic performance indicators that will aid in making decisions (volumes, efforts, estimates, forecasts)
  • Create presentations for periodic information sessions for team members and the management committee
  • Update procedure documentation and process mapping
  • Participate in user testing and activities involving production and reconciling discrepancies
  • Serve as a resource person for follow-up on technical incidents, both internal and with external partners, as well as for requests to improve office automation tools and macros
  • Be the main player in rolling out new IT solutions and ensuring they are adopted by the team
Your team

As part of the U.S. tax operations sector, you’ll work with a team of ten colleagues and report to the Senior Manager. Our team stands out for its dynamism and expertise. You will play a key role in advancing the team’s practices and processes and in improving the quality of data and processing in the sector.

  • Bachelor’s degree in a related field and 5 years of relevant experience OR master’s degree in a related field and 3 years of relevant experience OR any other equivalent combination of education and experience
  • Advanced level of proficiency in developing office automation tools (Excel and Access – macros and VB)
  • Very good knowledge of the Office suite and collaboration tools (Power BI, Visio, Confluence, JIRA)
  • Basic knowledge of financial markets, an asset
  • Critical thinker who focuses on solving problems and simplifying, improving and optimizing processes
  • Ability to work under pressure, versatility, rigour and attention to detail
  • Independent, responsible and willing to take initiative


  • Language: French

  • Language: English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.


Data Analysis Financial Markets Initiative Investments Microsoft Access Microsoft Excel Process Improvement Process Optimization Programming Tax risks Taxations Teamwork Tooling Design

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Inclusive Environment
Inclusive Environment

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