Investments Operations Analyst

Attendance

Hybrid

Job number

24630

Status: Permanent

City

Montréal QC

State

Québec

Type of Contract

Permanent

Country

Canada

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

12-Mar-2025

Location: ,

Area of Interest: Operations

A career as an operational analyst in the great team of Investment Operations at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing daily operational activities that you have a positive impact on the client, the Bank, and your team!

Your job :

Ensure diligent handling of various requests from our clients and partners

Analyse and interpret data to accurately carry out administrative requests

Achieve productivity and quality objectives and master end-to-end processes

Carry out the activities assigned to you and proactively support your colleagues

Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values

Identify ways to improve performance and the experience of our clients and employees

Contribute to making the team's environment even more positive

Your team :

Our large team is composed of teams in charge of the following activities in collaboration with our wealth management partners/business lines:

Account openings and document management

Account and asset transfers

Account and securities administration

Operational support to our partners

Within the sector, you will be part of a team of 20 to 40 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.

We favor a variety of continuous learning forms to enrich your development, including learning by doing, training content made available to you, and collaboration with colleagues of diverse expertise and profiles.

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience. We give great importance to employee ideas. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

Prerequisites:

3-year college diploma (DEC) or equivalent

Experience in customer service and/or administrative activities (ideally in a financial environment)

Ease of use with Microsoft softwares

Knowledge of banking systems, such as OSS-T80, Filenet, GDI, Accurate (an asset)

Sense of initiative, diligence, autonomy

Effective prioritization

Languages:

French

Skills

Continuous Improvement Customer Service Data Analytics Finance Initiative Learning Agility Learning and Development Microsoft Office Prioritization Rigor Teamwork

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?