Lead Quality Assurance

Attendance

Hybrid

Job number

24177

Category

Senior Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

15-May-2025

Location: Montreal, Quebec

City

Montreal

Province/State

Quebec

Area of Interest: Information technology

A career as a Quality Assurance Lead at National Bank is to coach a team of Quality Assurance Analysts for the SAP platform and document management. Your leadership and coaching skills, delivery experience and quality testing will be assets to reach your full potential.

Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment. We also offer the opportunity to grow within a strong, national company.

Your job

Coach and contribute to the development of team members at different seniority levels
Contribute to the demand management of automated tests, manual tests, analysis of changes and maintenance of existing tests
Work closely with business areas for automated and manual test requests on the SAP platform and ECM ecosystem
Actively participate in quality assurance testing
Drive innovation and continuous improvement to ensure high performance solutions, ensuring efficiency and engaging user experience
Manage matrix resources and ensure the implementation and maintenance of an optimal quality assurance practice
Value a culture of learning, team engagement, continuous improvement and recognition
Establish and improve the performance indicators (KPIs) and the inherent tools in order to properly understand the quality of the tests and the estimates of the team’s work.

Your team

IT and Operations is more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

You report to the Senior Manager, Cross-Functional, ECM and SAP. Our team stands out for its commitment to make the SAP platform and the Bank’s document management tools stable and efficient, in addition to maintaining it and evolving the tools to improve the Bank’s process performance, with the objective of generating efficiency and effectiveness.

We aim to offer you maximum flexibility to promote your quality of life. This translates into a hybrid working environment (2 days per week in person), as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise.

Prerequisites

Industry-related university degree and several years of relevant experience
Ability to communicate and negotiate with project stakeholders
Experience in a quality lead position for multidisciplinary teams in an agile delivery context
Experience in team coordination and delivery backlog management
Understanding of application development cycle, DevSecOps tools, and agile methods, Jira, SAFe for delivery and operational support
Proven experience in automated testing and manual testing
Knowledge of testing frameworks: Selenium, Postman SoapUI, ReadyAPI, Rest Assured
Knowledge of AWS
Knowledge of tools such as Git/Bitbucket, JUnit, Maven, Jenkins and monitoring tools (Splunk, Datadog).

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Agile Testing Communication Diversity & Inclusion Manual Testing Quality Assurance Teamwork Empathy Initiative Learning Agility Resiliency Automated Testing

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?