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Analyst

Attendance
Hybrid
Job number
28993
Category
Professional
Status: Temporary 12 months
Type of Contract
Temporary
Number of months
12 months
Schedule: Full-Time 
Full Time / Part Time?
Full-Time
Posting date
21-Oct-2025
Area(s) of interest: Operations
Location(s): Montreal

A career as an analyst in the operations team at National Bank is a job that allows you to contribute to delivering a superior customer experience by supporting colleagues, partners and/or customers with products, systems and processes. You are passionate about data and you like to work in synergy with people. Come and put your expertise to work and make a difference through your complicity, your rigor and your power to act.

Your job

• Analyze and interpret data to accurately execute operations of varying complexity.

• Provide excellent customer service to various partners and customers.

• Share your expertise with colleagues and stakeholders to enrich collaborations.

• Participate in the development, implementation and improvement of new work systems and processes.

• Ensure compliance and risk management compliance in all operations.

Your team

Operations is home to more than 2,500 employees, where every transaction and customer request moves through an ever-changing environment. Our initiatives come to life thanks to the commitment and expertise of our teams, who aim to offer a distinctive customer experience.

You will work under the direction of an experienced manager and work closely with different areas of the Bank, as well as with seasoned professionals. Our flexible environment encourages remote work based on operational needs, and our culture values knowledge sharing and mutual support.

Prerequisite

  • Hold a college diploma or equivalent combination of training and experience.
  • Excellent analytical and synthesis skills to solve complex problems.
  • Good knowledge of the Microsoft Office suite.
  • Ability to manage a high volume of cases effectively
  • Fast and efficient support for our customers and partners
  • Ability to identify and raise avenues for process improvement
  • Demonstrate excellent priority management to ensure optimal efficiency in the completion of your tasks.
  •  Demonstrate rigor in the execution of your tasks to guarantee the quality and precision of the work
  • Ability to manage stress
  • Work schedule: available until 8 p.m.
Languages:
English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Analytical Skills Communication Diversity & Inclusion Microsoft Office Stress Management Teamwork Empathy Initiative Learning Agility Resiliency Prioritization Process Improvement Banking solutions for large businesses Rigor Turnaround Time
Your benefits
In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
 
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Join us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

See more

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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