Job details

A career as a Chief Functional Analyst in the Assisted Channels team at National Bank means acting as a person who transforms business needs into a functional product. This role allows you to actively contribute to our organization through your analytical mind, functional documentation skills, and ability to understand a business need and transform it into a detailed order book for our software development teams.

Your job

• Understand business issues, identify and analyze needs of clients and business partners, document requests and prepare recommendations to design or adapt systems that meet the needs and facilitate decision making
• Perform various complex analyses, identify gaps and make recommendations to optimize system effectiveness and solve important problems
• Analyze requests for changes in systems, assess impacts on existing applications, suggest and make appropriate modifications.
• Establish validation and quality control procedures, based on established standards and development standards, and perform comprehensive testing to ensure that the systems developed or modified are adequate
• Support partners in the development of requirements and challenges
• Produce or participate in the realization of new needs assessments (projects and evolving requests)
• Produce functional analyses
• Ensure that the delivered product corresponds to the functional analyses
• Participate in tests (test plan and sets, test execution and verification)
• Document requests and prepare recommendations, participate in documentation updates
• Respect architectural targets.

Your team

IT, this is more than 2,300 experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the Assisted Channels sector, you are part of a growing team of 10-20 talented colleagues reporting to the Senior Delivery Manager. Our team leads a major program of contact center technology transformation and the addition of cutting-edge innovations and industry expertise.

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.

The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, coaching and mentoring support are always available to you.

Prerequisites

• Industry-related university degree and several years of relevant experience
• Demonstrated experience in functional and technical analysis in delivery of major projects
• Experience with test scenarios and user support
• Knowledge of RESTful (JSON) and APIs
• Knowledge of the contact center technology field, an asset
• Ability to think strategically, with analytical, synthesis and communication skills
• Strong interpersonal skills and effective priority management
• Agile delivery experience (Scrum, Kanban, SAFe) and knowledge of Atlassian tools (JIRA, Confluence, etc.).