Senior Director IT Delivery – HyperAutomation - - 30275 - NATIONAL BANK OF CANADA

Senior Director IT Delivery – HyperAutomation

Attendance

Hybrid

Job number

30275

Category

Manager

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

09-Jan-2026

Area(s) of interest: Information technology

Location(s): Montreal

A career as a Senior Director IT Delivery in the HyperAutomation team at National Bank means serving as a strategic leader in technology transformation. This role allows you to have a concrete impact on the evolution of our technology ecosystems, the stability of our systems, and the performance of solutions that serve our clients and partners, as well as deliver all IT value transversally at National Bank.

Your Job

Be responsible for managing assets and business capabilities for the Service Now FSO domain, understanding the current situation, and proposing an optimized roadmap that balances ecosystem transformation, business capability evolution, and risk management, including maintenance and security.
Lead and mobilize a multidisciplinary team of more than 40 people, fostering innovation and collaboration.
Identify and implement strategies to accelerate transformation within teams while staying abreast of the latest technological innovations.
Develop strategies to optimize the management of resources, processes, and technological tools.
Negotiate and manage relationships with strategic suppliers.
Contribute to the Bank’s visibility by representing the organization to committees and external partners.

Your Team

The IT and Operations sector consists of more than 5,500 experts who work in an agile, proactive, and collaborative manner to seize opportunities, stay at the forefront of technology, and continuously improve processes.

Within this sector, you report to the Senior Director of HyperAutomation. Our team stands out for its commitment to innovation and service quality. We aim to offer maximum flexibility to support your quality of life, including a hybrid work environment and adapted terms.

The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new areas of expertise. Tools such as Udemy, the Data Academy, language training, Harvard Manage Mentor, coaching and mentoring support are always available.

Prerequisites

Bachelor’s degree in a related field and at least 10 years of relevant experience or Master’s degree in a related field and at least 8 years of relevant experience.
Proven experience in managing managers and seasoned professionals
Demonstrated expertise in integrating new technologies into large-scale projects
Ability to work in a dynamic environment and manage multiple priorities simultaneously
Knowledge of Service Now technologies and Hyperautomation solutions is an asset
Excellent communication and stakeholder management skills

Languages:

English, French

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Communication Diversity & Inclusion Emotional Intelligence Problem Solving Accountability Business Alignment Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Team Alignment Managerial Courage Innovation

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?